JANEENE ROBERTS
Santa Cruz
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Service Administrative Assistant
Business Equipment & Interiors International Limited
Port Of Spain
03.2024 - Current
- Oversaw warranty counseling process to manage expense controls.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Negotiated and reviewed contracts, rates and terms with current facilities and customers.
- Created invoices for services rendered and processed payments received from customers.
- Assisted customers with their inquiries in a professional manner.
- Processed customer orders accurately and promptly.
- Coordinated logistics of parts shipments between suppliers and customers.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Conducted periodic inventory checks of all parts stocked.
- Monitored accounts receivables to ensure timely payments, collections.
- Generated monthly reports detailing progress on collections efforts and all service activities for management review.
Site Administrative Assistant
Adam's Project Management Company Limited
Arima
07.2022 - 01.2023
- Assisted in organizing and overseeing assignments to drive operational excellence
- Implemented systems to improve process efficiency and reduce project duration
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers
- Executed record filing system to improve document organization and management for entire site
- Managed relational database to store information for reference, reporting and analysis
- Generated reports for project efficiency
- Created presentations to inform, motivate and persuade internal and external audiences
- Offered technical support and troubleshot issues to enhance office productivity
Collections Agent
Credit Chex Limited
Port of Spain
06.2017 - 07.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Directed day-to-day collections functions
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Counseled debtors on payment options and arranged installment agreements
Systems Analyst
New Order Security Services
St. Augustine
01.2015 - 08.2015
- Conducted system analysis and implementation to maintain and improve computer systems
- Monitored employee tasks to gauge business functions and inefficiencies
- Installed system updates to address vulnerabilities and reduce security issues
- Diagnosed, troubleshot and resolved network and system problems
Education
Draughting 1 & Draughting 2 -
Automation Technology College
Curepe12.2018
Associate of Science Degree - Project Management
Cipriani College of Labour & Co-Operative Studies
Valsayn11.2014
7 C.X.C. Passes -
Providence Girls' Catholic Secondary School
Port of Spain07.2009
Skills
- Time management
- Administrative Management
- Report Analysis
- Customer Service
- Advanced MS Office Suite Knowledge
References
Provided upon request.
Languages
English
First Language
Timeline
Service Administrative Assistant
Business Equipment & Interiors International Limited
03.2024 - Current
Site Administrative Assistant
Adam's Project Management Company Limited
07.2022 - 01.2023
Collections Agent
Credit Chex Limited
06.2017 - 07.2022
Systems Analyst
New Order Security Services
01.2015 - 08.2015
Draughting 1 & Draughting 2 -
Automation Technology College
Associate of Science Degree - Project Management
Cipriani College of Labour & Co-Operative Studies
7 C.X.C. Passes -
Providence Girls' Catholic Secondary School