Janessa Joseph
Summary
Results-driven professional with extensive experience in operational management, team leadership, and exceptional customer service delivery. Proven expertise in strategic planning and problem-solving enhances store efficiency and productivity. Consistent track record of exceeding sales targets while upholding high standards in store presentation fosters an outstanding customer experience. Committed to driving success through effective team collaboration and innovative solutions, ensuring sustained growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Store Manager
Häagen-Dazs
Chaguanas, Price Plaza
01.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Supervisor
Haagen Dazs
Queens Park Savannah
02.2019 - 12.2024
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Received store deliveries and transported items to correct facility locations
- Tracked inventory and conducted cycle counts to maintain accurate records.
Accounts Payable Clerk
Hadco Limited
06.2022 - 07.2022
- Clarifying questionable invoice items, prices and receiving signatures
- Obtaining proper information and data regarding invoice payments
- Verifying and calculating all extensions and totals on invoices
- Checking vendor files for any previous payments and assigning voucher numbers
- Reconciled monthly statements and transaction to keep records accurate and current
Team Member/Service Champion
Haagen-Dazs
Queens Park Savannah
07.2016 - 02.2019
- Upheld high standards of productivity and quality in operations
- Looked for ways to go above and beyond job requirements
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
BSc - Food Science & Technology
The University of Trinidad & Tobago
ECIAF Campus2019
Diploma - Food Technology
The University of Trinidad & Tobago
ECIAF Campus2017
St. Augustine Secondary School
2015
Nelson Street Girls R.C
2010
Skills
- Scheduling and Time-Tracking
- Operations Management
- Work Planning and Prioritization
- Team Development
- Staff Coaching and Training
- Customer Experience Management
- Delegation and Supervision
- Computer Proficiency
- Adaptable to Changing Demands
Accomplishments
- 2019- February (Haagen Dazs) Promoted as store supervisor after deciding that I was capable enough to handle two major responsibilities (supervisor position and school)
- 2016- April (The University of Trinidad and Tobago) Awarded a certificate for a successful completion of a seminar series: Reworks software
- 2015- November (The University of Trinidad and Tobago) Awarded a certificate for a successful completion of a seminar series: Teamwork
- 2014- December (St. Augustine Secondary School) Awarded a certificate in recognition of outstanding achievement in Social Studies
References
Joasan Mclean-Supervisor
Haagen-Dazs
467-4884
Ayoka Cummings-Store manager
Starbucks
379-8642
Timeline
Store Manager
Häagen-Dazs
01.2024 - Current
Accounts Payable Clerk
Hadco Limited
06.2022 - 07.2022
Store Supervisor
Haagen Dazs
02.2019 - 12.2024
Team Member/Service Champion
Haagen-Dazs
07.2016 - 02.2019
BSc - Food Science & Technology
The University of Trinidad & Tobago
Diploma - Food Technology
The University of Trinidad & Tobago
St. Augustine Secondary School
Nelson Street Girls R.C