Jason Farfan
Arima
Summary
Dynamic sales professional with a proven track record at Massy Automotive Components Ltd, excelling in customer service and relationship building. Leveraged excellent people skills to boost sales revenue and implemented effective inventory systems as a Parts/Service Supervisor at Massy Motors, enhancing operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Sales Associate
Massy Automotive Components Ltd
10.2014 - 02.2025
- Engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with company policy.
- Assist in compiling merchandise orders
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
PARTS/Service Supervisor
Massy Motors
03.2004 - 06.2014
- Developed strong relationships with service team, negotiating favorable pricing and delivery terms to minimize costs and ensure consistent availability of parts.
- Continuously analyzed service market trends to inform strategic adjustments designed to improve profitability within the parts business segment.
- Implemented an effective inventory tracking system to reduce stock discrepancies and optimize storage space utilization.
- Streamlined the ordering process for better accuracy and faster turnaround times, resulting in improved customer experiences.
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Collaborated with service technicians to quickly diagnose issues and source required replacement parts, minimizing vehicle downtime for customers.
Education
No Degree - Mechanical Engineering
John Donaldson Technical Institute
Port Of Spain05-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Massy Automotive Components Ltd
10.2014 - 02.2025
PARTS/Service Supervisor
Massy Motors
03.2004 - 06.2014
No Degree - Mechanical Engineering
John Donaldson Technical Institute
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