Jason Lum
San Fernando
Summary
Experienced Collections Specialist bringing 5+-years of success in service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collection Representative
Island Finance Trinidad And Tobago
09.2017 - Current
- Assisted in training new hires on best practices for successful collection strategies, contributing to overall team performance improvements.
- Maintained compliance with industry regulations and company policies while managing sensitive financial information.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Liaised between external agencies and internal departments for efficient account management across multiple touchpoints.
- Demonstrated ability to work independently with limited supervision. Strong organizational and time management skills to set priorities, plan, and execute tasks within timelines
- Contributed to the development of departmental goals and objectives as part of a collaborative team environment.
- Negotiated favorable settlements with debtors, balancing company interests and client needs for mutually beneficial agreements.
- Leveraged strong organizational skills to manage a complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
Mechanic Trainee
Quality Support Services
10.2016 - 04.2017
- Worked closely under the mentorship of experienced mechanics, honing practical skills necessary for success in the field.
- Utilized problem-solving abilities to identify potential issues before they escalated into costly repairs.
- Supported senior mechanics with complex diagnostics, streamlining the repair process for faster turnaround times.
Warehouse Attendant
Ali's Hardware And Metal Fabricators
04.2016 - 09.2016
- Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
- Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
- Participated in continuous improvement initiatives to identify areas for optimization within the warehouse processes.
Education
No Degree - Information Technology
SBCS
San FernandoHigh School Diploma -
Presentation College San Fernando
San Fernando, Trinidad And Tobago06.2012
Skills
- Goal-Oriented
- Credit analysis
- Debt Negotiation
- Skip Tracing
- Call center experience
- Relationship Building
- Collections
- Account Review
- Conflict resolution techniques
- Clear Communication
- Microsoft Office
Certification
- Comptia A+
- Comptia Network+
- CCNA
Additional Information
References
- Joanna Legall - #308-7085 (Supervisor at Island Finance)
- Mikhail Samlalsingh -#370-4910 (Network Administrator at Tucker Energy)
- Jeruel Saunders -#378-7185 ( Creative Design Manager at Operative Digital Agency)
Timeline
Collection Representative
Island Finance Trinidad And Tobago
09.2017 - Current
Mechanic Trainee
Quality Support Services
10.2016 - 04.2017
Warehouse Attendant
Ali's Hardware And Metal Fabricators
04.2016 - 09.2016
No Degree - Information Technology
SBCS
High School Diploma -
Presentation College San Fernando
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