Summary
Overview
Work History
Education
Skills
Timeline
References
Additional Qualifications
Generic

Jaye De Gale

Port Of Spain

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

17
17
years of professional experience

Work History

Brand Ambassador

Radisson Hotel
07.2024 - 04.2025
  • Assisted the General Manager directly with strategies to address and remedy guest concerns.
  • Promoting the Hotel's brand image by fostering positive relationships with guest and staff.
  • Assisted the General Manager directly with operations management.
  • Worked closely with department heads to ensure daily operations met brand standards.
  • Respond to and handle all guest complaints and feedback ensuring expectation were met and issues resolved
  • Ensure that VIP guest in house and arriving expectations were met.

Peer Educator

Family Planning Association
10.2021 - 12.2021
  • Hotline Peer Educator for the online bilingual text operator.

Assistant Executive Housekeeper

Hilton Trinidad Conference Center
02.2021 - 10.2021
  • Managed Laundry operation
  • Conducted quarterly inventory count.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
  • Checked rooms daily to verify vacancies post-checkout.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Reduced average cleaning time per room from 1 hour to 35 minutes by conducting time and motion study.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Led training to boost customer satisfaction rating from 65% to 95%.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Coached new room attendants by demonstrating approved cleaning procedures.
  • Responded to guest requests for linens and amenity items quickly, which increased patron satisfaction rates by 90% on company scorecards.
  • Managed the hours per occupied to control labour cost and ensure proper staffing.

Assistant Executive Housekeeper

Hyatt Regency Trinidad
06.2015 - 02.2021
  • Managed Laundry operation
  • Conducted quarterly inventory count.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
  • Checked rooms daily to verify vacancies post-checkout.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Reduced average cleaning time per room from 1 hour to 35 minutes by conducting time and motion study.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Led training to boost customer satisfaction rating from 65% to 95%.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Coached new room attendants by demonstrating approved cleaning procedures.
  • Responded to guest requests for linens and amenity items quickly, which increased patron satisfaction rates by 90% on company scorecards.
  • Managed the hours per occupied to control labour cost and ensure proper staffing.

Front Office Team Leader

Hyatt Regency Trinidad
01.2015 - 06.2015
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Wrote professional business correspondence to maintain a strong line of communications.
  • Elevated customer satisfaction ratings by resolving client and case issues routine business correspondence.
  • Managed office inventory and placed new supply orders.
  • Supervised Front office with 6 employees, consistently cultivating a productive and positive work atmosphere.

Housekeeping Team Leader

Hyatt Regency Trinidad
08.2009 - 01.2015
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Led House Attendants and Rooms Attendants training to boost customer satisfaction rating from 65% to 85%.
  • Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Ensure beds, sofas and small furniture were cleaned, wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coached new Public Area Attendants by demonstrating approved cleaning procedures.
  • Supervised all employee classifications in the department.
  • Inspected rooms to ensure wastebaskets and disposed of all soiled linen in guest rooms to reduce the spread of germs and enhance freshness.

Food and Beverage Team Leader

Hyatt Regency Trinidad
12.2007 - 08.2009
  • Oversaw Pool Bar and Grill operations, delivered day-to-day consistency and trained staff to maintain high-quality and service standards.
  • Monitored restaurant and bar area and staff to maintain overall safety and establish proper food handling techniques.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Supervised team of 20 employees in restaurant and bar, maintaining positive and productive atmosphere to enhance employee experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Education

Certificate - Introduction to Child Psychology

University Of The West Indies

Bachelor of Science - Public Sector Management (Sp), Psychology (Minor)

University Of The West Indies
02.2013

Diploma - Public Sector Management

University Of The West Indies
09.2007

Skills

  • Preventive maintenance planning
  • Floor maintenance equipment operation
  • Flexible mindset
  • Strong verbal communication
  • Client support
  • Team leadership
  • Chemical management
  • Bloodborne pathogen safety training

Timeline

Brand Ambassador

Radisson Hotel
07.2024 - 04.2025

Peer Educator

Family Planning Association
10.2021 - 12.2021

Assistant Executive Housekeeper

Hilton Trinidad Conference Center
02.2021 - 10.2021

Assistant Executive Housekeeper

Hyatt Regency Trinidad
06.2015 - 02.2021

Front Office Team Leader

Hyatt Regency Trinidad
01.2015 - 06.2015

Housekeeping Team Leader

Hyatt Regency Trinidad
08.2009 - 01.2015

Food and Beverage Team Leader

Hyatt Regency Trinidad
12.2007 - 08.2009

Bachelor of Science - Public Sector Management (Sp), Psychology (Minor)

University Of The West Indies

Diploma - Public Sector Management

University Of The West Indies

Certificate - Introduction to Child Psychology

University Of The West Indies

References

S. Faye, Gomez-Ferdinandus, Social Activist and Former NGO Director, Faye.ferdinandus4@gmail.com, 868-480-6175


Gerald Corbie |Housekeeping Supervisor at Hyatt Regency Trinidad | gerald.corbie@live.com, 868-742-3161


Rian R.G. Frederick |Chief Engineer Radisson Trinidad | rianfrederick@gmail.com, 868-492-1083

Additional Qualifications

  • G.C.E O’ Level
  • Sociology
  • C.X.C O’ Level
  • English Language
  • Mathematics
  • Principles of Accounts
  • Principles of Business
  • Office Procedures
  • Art
  • Deltasoft
  • Computer Literacy

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Jaye De Gale