JEHAN GUPPY
Summary
Experienced Medical professional in the Medical field who brings 3 + years of applying exceptional customer service, effective communication skills, empathy, and conflict mediation to address diverse needs within the medical and customer service fields. I enjoy being a responsive and resilient team player with adaptable and resourceful mindset, who is continuously learning and always willing to go the extra-mile to ensure the work is done properly and on time.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Marabella Family Crisis Centre
06.2013 - 08.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Worked effectively with colleagues to produce quality files and record keeping for the Crisis centre.
Customer Care Representative
Marabella Family Crisis Centre
05.2014 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Worked effectively with colleagues to produce quality files and record keeping for the Crisis centre.
Customer Service Representative
Keith Khan Booksellers
06.2012 - 08.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers by swiftly sourcing the books and stationery listed on the booklists.
- Seeking the availability of books and other necessities needed if at the time unavailable, in a timely manner during hectic back to school seasons in time for the commencement of the new academic year.
- Aiding customers desirous of donating books and stationery supplies to students in need.
- Contributed to sales growth by upselling products such as school clothing and services based on individual customer requirements [eg. donations to children's homes]
Education
Bachelor of Science - Bachelor of Medicine, Bachelor of Surgery
University of The West Indies
Mona, Kingston 7, Jamaica11.2023
Bachelor of Science - Medical Sciences
University of The West Indies
Mona, Kingston 7, Jamaica02.2021
High School Diploma -
San Fernando Central Secondary
San Fernando, Trinidad06.2014
Skills
- Product Knowledge
- Complaint Resolution
- Data Entry
- Data Collection
- Scheduling
- Computer Proficiency
- Critical Thinking
- Conflict Resolution
- Customer Service
Exercising and playing sports, reading, the beach, cooking, learning new languages
I enjoy exercising and playing various sports since childhood.
I love to experiment in the kitchen with different cuisines and baked goods, hence why I enjoy international travel.
I feel most relaxed at the beach with loved ones.
I am intrigued to learn new languages, I am currently learning Spanish via courses on Udemy and Duo apps to broaden my knowledge base. One can never stop learning.
Timeline
Customer Care Representative
Marabella Family Crisis Centre
05.2014 - 08.2014
Customer Care Representative
Marabella Family Crisis Centre
06.2013 - 08.2013
Customer Service Representative
Keith Khan Booksellers
06.2012 - 08.2012
Bachelor of Science - Bachelor of Medicine, Bachelor of Surgery
University of The West Indies
Bachelor of Science - Medical Sciences
University of The West Indies
High School Diploma -
San Fernando Central Secondary
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