JENNIFER RAFER-RAMDIAL
1 1/2 Mile Mark, Royal Road Maracas Valley, St. JosephMaracas Valley,St. Joseph
Summary
Competent, reliable, and committed professional, with a proven record of success in assuming responsibility. Outstanding organizational skills, effective in managing a staff of ethnic and cultural diversity, resourceful. Outstanding problem-solving skills, driven to exceed expectations. Results-driven in production management/Quality Control and team building. Articulate communicator.
Focused on supporting team success while achieving company's vision.
Overview
49
49
years of professional experience
Work History
Supervisor of Operations ( Law School Cafe)
868 Save A City Cateres
Eastern Main Road Curepe, Trinidad & Tobago
01.2017 - 10.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Ensured compliance with all applicable laws, regulations, and standards.
- Developed and implemented policies and procedures for efficient workflow
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced local and company rules for safety and operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Tracked and replenished inventory to maintain par levels.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hospitality Worker
Ministry of Labour (Conciliation Unit)
Port-of-Spain, Trinidad & Tobago
01.2021 - 12.2022
- Greeted prospective clients to the unit; warmly and made them feel welcome.
- Assisted with setting up tables for events and functions.
- Responded promptly to clients inquiries and requests in a polite manner.
- Monitored food supplies and ordered additional items as needed.
- Conducted regular inspections of the premises to ensure health and safety regulations were met.
Consultant/Trainer- Hospitality & Etiquette
Ministry of Foreign Affairs
Port-of-Spain, Trinidad & Tobago
04.2021 - 04.2021
- Developed and implemented training program to meet organizational objectives.
- Facilitated team-building activities to promote collaboration among trainees.
- Coordinated with subject matter experts to develop course materials that aligned with corporate strategy and goals.
- Evaluated effectiveness of existing training programs and identified areas for improvement.
- Provided feedback on performance during in-person, one-on-one coaching sessions.
- Designed interactive multimedia tools such as PowerPoint presentations and videos, to enhance the learning process.
- Researched industry trends and best practices in order to stay up-to-date on current topics relevant to consulting professionals.
- Conducted post-training surveys to measure satisfaction levels of participants.
- Collaborated with internal stakeholders to ensure that all training initiatives were successful in achieving desired outcomes.
- Identified resources needed for each training program such as books, software applications, audio and visual equipment.
- Provided technical support when required during hands-on exercises or simulations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Worked collaboratively with HR department and with various stakeholders to deliver comprehensive, effective training sessions.
Director Elders Affairs
YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA)
01.2010 - 10.2016
- Researched, designed and implemented all programmes related to the holistic development of the Elderly
- Directed and Coordinated the department’s Growth and Development over given period
- Officially launched the Opening of YMCA 'ELDERS IN ACTION' Centre
- Through fundraising initiatives was able to sustain the operations and activities of the centre for almost 28 months until Ministerial funding was received
- Lobbied with all related Ministries, Private Enterprises and all necessary stakeholders successfully, and received largest funded programme in Trinidad and Tobago for any Senior Activity Centre
- Submitted Completed proposal to the Ministry of The People and Social Development Granted Cabinet Approval February 2012
- Lobbied successfully with Port of Spain City Corporation for assistance in removal of debris and re-surfacing of grounds for Kinder garden school on compound
- Submitted Proposal to Poverty Reduction Unit of the Ministry to fund- Agri Grow Box/Food Preservation /Food Prep Training Programme
- Granted in March 2011 ($50,000.00)
- Received funding to convert space to fully furnished Kitchen
- Received Funding to fully furnish Common Room
- Received Funding all necessary paraphernalia to safely conduct Aqua Fitness Classes
- Submitted Proposal to Community Development in May 2010- for 25-seater bus - Granted in December 2012 with Annual Insurance granted/ 70% Maintenance up-keep
- Submitted Proposal to Ministry of Works-PURE for Repair Works to- Benbow Road, YMCA Multi-Purpose Court & YMCA Car Park
- YMCA Multi-purpose Court (fully repaired and resurfaced, and outlined for 4 activities)
- Developed and sustained a continuous partnership with all ministries: Social Development, Community Development, and Ministry of Agriculture to facilitate training for seniors, youths, and preschoolers in Agri Grow Box and 4H CLUB Training.
- Advertised and marketed all areas of the programme.
- Conducted classes in Aqua Fitness, Aerobics 'sit and Fit', Computer Literacy, Agri Grow Box, Food Prep/Preservation, and conducted lectures in Health & Wellness at the Centre.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Prepared presentations for board meetings summarizing key developments within the company.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Negotiated agreements with external partners such as contractors or consultants.
- Facilitated collaboration between teams by encouraging open communication channels.
- Managed annual budgeting process, including forecasting and financial planning.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
IADHF/COLLEGE HEALTH FOODS
Maracas, Trinidad & Tobago
01.1998 - 01.2003
- Supervised approximately fifty-five (55) employees at College Health Foods.
- Assisted in reorganizing the company's warehouse to allow for proper rotation and distribution of goods.
- Crafted all recipes, along with cost, for four Juice Bars in 2001.
- Improved All recipes for the Company's Bakery Line
- Crafted Roti mix recipe.
- Crafted vegetarian recipes using TVP. Textured Vegetable Proteins for use by the National School Feeding Programme and conducted Training Programme in the use of the same for all contracted Caterers in 2001.
- Conducted live demonstrations in the proper preparation of TVP and mini lectures on the benefits of soy protein, veganism, and vegetarian lifestyle.
- Developed recipes for 5, 7, and 12 grain breads.
- Drafted and implemented the company's Quality Assurance approach to attaining and sustaining best practices and consistent QC standards.
- Kept raw material cost at a predetermined level while maintaining desirable production and quality assurance levels in all areas to realize maximum profits.
- Supervised daily, locally produced products to maintain quality control.
- Maintained adequate sanitation in all areas
- Designed training manual and trained employees when required.
- Cost-effectively purchased and requisitioned supplies for production.
- Periodically planned and priced specific items for in-store menu
- Developed a Bread recipe especially formulated for Diabetics (still on the market in 2024)
- Submitted monthly Production report to Head Office of the Inter-American Division of Health Foods in Miami.
- Within the last eighteen (18) of my stay at Health Foods, I was able to retrain the existing production and packaging staff and grow production of manufactured products from 60,000 lbs monthly to 120,000 lbs monthly.
- Organized items for photo shoots related to product launches or special promotions when necessary.
- Assisted with the development and implementation of marketing campaigns.
- Conducted live demonstrations and mini Lectures in Vegan & Vegetarian Cooking and Lifestyle improvements through out the English and French Speaking Caribbean islands, to Professional clientele as well as the general public
- Organized promotional events, including scheduling speakers and coordinating activities.
- Conducted market research to identify potential customer segments and target markets.
- Developed and maintained relationships with key stakeholders in the industry.
- Coordinated product launches and other publicity initiatives.
- Prepared budget plans for upcoming projects and monitored spending throughout execution stages.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Assisted in organizing promotional events and tradeshows.
- Coordinated with the sales team to create marketing materials for trade shows and events.
- Assisted in the production of promotional videos and photoshoots.
- Assisted in the design and development of brochures, flyers, and other print materials.
- Conducted customer satisfaction surveys and reported findings.
- Analyzed campaign performance and prepared reports for senior management.
Production Manager
PIZZA/BURGER BOYS (ALL STORES) DONUT BOYS (ALL STORES)
Chaguanas, Trinidad & Tobago
11.1995 - 09.1998
- Supervised approximately thirty-five (35) employees at Pizza Boys and thirty-four (34) employees at Donut Boys.
- Managed the Company's production and distribution effort while implementing the Company's strategies to achieve outlined objectives.
- Kept food cost at a predetermined level while maintaining desirable production and Quality Assurance levels in all areas to realize maximum profits.
- Supervised daily, locally produced products to maintain quality control.
- Cost-effective payroll management.
- Maintained adequate sanitation in all areas
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Designed training manual and trained employees when required.
- Cost-effectively purchased and requisitioned supplies for production.
- Periodically planned and priced specific items for in-store menu
- Performed all duties as Porter or Kitchen Assistant when required.
Head Chef
TRINIDAD YACHT CLUB
Chaguaramas, Trinidad & Tobago
01.1994 - 01.1995
- Manage a staff of 8, eight.
- Prepare all specialty items on the A La Carte Menu.
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Established portion control guidelines to reduce waste and maximize profits.
Teacher Training Coordinator & Instructor
YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA)
Port-of-Spain, Trinidad & Tobago
01.1990 - 01.1995
- Design Curriculum, Conducted Training, and Assessment of All Students.
- Identified training needs for individuals having different levels of formal education and coordinated programs to accommodate same.
- Organized on-the-job training opportunities for students with Local Hotels, Large Guest House establishments, Airport Authority, Marine Pilots Association, as well as other major stakeholders in the hospitality industry.
- Responsible for all aspects of food preparation in-house cafeteria.
THE YUMMY'S BAKERY
Arima, Trinidad
01.1990 - 01.1993
- Opportunity to further develop expertise in baking, including a better understanding of the use of various ingredients in pastries and cakes to ensure best results consistently.
- Produced for sale daily: (150 servings of each of the following) Plain & Fruit Sponge cakes, Cup cakes, Sweet Bread, Lemon Loaves, Current rolls, Coconut tarts, Coconut Drops, Coconut bakes, Pineapple & jelly Tarts
- Also assisted 3 male baking staff, as needed.
Owner/Operator
Self employed
Orange Grove, Trinidad & Tobago
01.1985 - 01.1990
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
Department Checker
MINISTRY OF AGRICULTURE- P.I.U.
Port of Spain, Trinidad & Tobago
01.1982 - 01.1984
- As a Project Checker, I was responsible for visiting agricultural sites where projects were being developed throughout the country. I gained experience in preparing paysheets for daily-paid staff.
- Collected data and wrote reports on projects.
- Utilized standard formulas to prepare measurement tables and conversion charts.
Pastry Baker/ Assistant Specialty Cook
CARIBBEAN UNION COLLEGE
01.1976 - 01.1982
- Produced baked items as well as other cold desert products for Three Hundred & Fifty students daily (6 days per week) over given period
- Produced Specialty items for Vegan & Vegetarians during Conference & Union Sessions (Summer Period & Christmas) Dhal Pouri Roti, Gluten Products, Nut meat as well as specialty breads
Education
Associate of Applied Science - Practical Bee Keeping (Africanized Bees)
Ministry of Agriculture Land & Marine Resources
Extension Training Center, Farm Road, Curepe11-2008
GEDHigh School Diploma -
Board of Education- The State of New Jersey
United States Of America09.2007
HUB’s Entrepreneurship Training Course -
Essex County College -WISE Women’s Center
05.2005
Certified Quality Manager Programme -
University of the West Indies
Trinidad and Tobago01.2002
Bread, Cakes & Pastry Production -
The Trinidad & Tobago Hospitality & Tourism Institute
Chaguaramas03.2001
Food Service Management -
University of the West Indies
St. Augustine, Trinidad and Tobago01.2000
Food Preparation -
The Young Men Christian Association of Trinidad & Tobago
03.1991
Some College (No Degree) - Families in Action- Hotline Listening Seminar
Caribbean Union College
Maracas, St. Joseph Some College (No Degree) - Training As A -Life Enhancement Initiator
Caribbean Union College
Maracas, St. JosephSome College (No Degree) - Intro. To Monitoring & Eval Training For NGO's
Citizens Security Programme
Ministry Of National Security, Port Of SpainSome College (No Degree) - Product Safety-PSA Grower Training Course
Produce Safety Alliance (AFDO) Since 1896
NAMDEVCO (Piarco) TrinidadSome College (No Degree) - FSPCA- Preventive Controls For Human Food
Food Safety Preventive Controls Alliance
NAMDEVCO (Piarco) TrinidadSkills
- Over forty-seven(47) years in the Food Service Operation
- Over thirty (30) years Management experience
- Competent, reliable and committed professional, with a proven record of success in assuming responsibilities
- Flexible and adaptable
- Critical thinking
Professional Development
- 10/01/19, FSPCA, Food Service Preventive Controls Alliance (FSPCA Preventive Controls For Human Food)
- 01/01/18, CARARI Business Hatchery, Business Entrepreneurship Training
- 03/01/12, Citizen Security Programme, Introduction To Monitoring And Evaluation Training
- 11/01/08, Practical Bee Keeping Skills, (Africanized Bees)
- 09/01/07, GED, High School Diploma
- 05/01/05, Essex County College - WISE Women’s Center, HUB’s Entrepreneurship Training Course
- 03/01/01, The Trinidad & Tobago Hospitality & Tourism Institute, Chaguaramas, (Bread, Cakes & Pastry Production)
- 01/01/00, Certified Quality Manager Programme, The American Society for Quality Institute of Business, University of the West Indies, Trinidad, West Indies
- 01/01/99, Food Service Management, University of the West Indies, St. Augustine, Trinidad, West Indies
- 04/01/97, Donut Production, Dawn Food Products Inc., United States of America
- 04/01/92, Families In Action, Hotline Listening Seminar
- 03/01/91, The Young Men Christian Association of Trinidad & Tobago, (Food Preparation)
Personal Information
Date of Birth: 07/19/62
Pastemployers
- YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA), Director Elders Affairs, 01/01/10 - 10/01/15, Researched, designed and implemented all programmes related to the holistic development of the Elderly., Directed and Coordinated the department’s Growth and Development over given period., Officially launched the Opening of YMCA 'ELDERS IN ACTION' Centre., Lobbied with all related Ministries, Private Enterprises and all necessary stakeholders.
- COLLEGE HEALTH FOODS, Quality Control / Production Manager, 01/01/98 - 01/01/03, Supervised approximately Fifty-five (55) employees., Crafted recipes and conducted training programmes.
- PIZZA/BURGER BOYS (ALL STORES), Production Manager, 12/01/95 - 09/01/98, Supervised approximately thirty-five (35) employees., Managed the Company's production and distribution effort.
- TRINIDAD YACHT CLUB, Head Chef, 01/01/94 - 01/01/95, Managed a staff of (8) eight., Prepared all Specialty items on the A La Carte Menu.
- YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA), Training Coordinator & Instructor, 01/01/90 - 01/01/95, Designed Curriculum and conducted Training & Assessment of All Students.
- THE YUMMY'S BAKERY, Pastry Baker, 01/01/90 - 01/01/93, Produced baked items for sale daily.
- THE BEAUTY DEN UNISEX SALON, Owner & Operator, 01/01/85 - 01/01/90
- MINISTRY OF AGRICULTURE, Department Checker, 01/01/82 - 01/01/84, Prepared pay-sheets for daily-paid staff.
- CARIBBEAN UNION COLLEGE, Pastry Baker/ Assistant Specialty Cook, 01/01/76 - 01/01/82, Produced baked items for Three Hundred & Fifty students daily.
References
- Mr. Roger Bellamy,Managing Director, JABEL Construction Company, (Mobile: 354-2383 or 1-868-765-5458)
- Ms. Selina Gomez, Director, Conciliation Ministry of Labour, 6th Floor, Duke Street, Port of Spain. ( Mobile: 1-868-299-9835 or 1-868-461-6572)
- E. Patrick Alleyne, Retired Permnant Secretary, Ministry of Agriculture, Trinidad & Tobago (Mobile: 1-905-903-4495)
Hobbies and Interests
- Singing
- Writing (composing poetry)
- Hiking
- Meeting people
Timeline
Consultant/Trainer- Hospitality & Etiquette
Ministry of Foreign Affairs
04.2021 - 04.2021
Hospitality Worker
Ministry of Labour (Conciliation Unit)
01.2021 - 12.2022
Supervisor of Operations ( Law School Cafe)
868 Save A City Cateres
01.2017 - 10.2024
Director Elders Affairs
YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA)
01.2010 - 10.2016
IADHF/COLLEGE HEALTH FOODS
01.1998 - 01.2003
Production Manager
PIZZA/BURGER BOYS (ALL STORES) DONUT BOYS (ALL STORES)
11.1995 - 09.1998
Head Chef
TRINIDAD YACHT CLUB
01.1994 - 01.1995
Teacher Training Coordinator & Instructor
YOUNG MEN'S CHRISTIAN ASSOCIATION (YMCA)
01.1990 - 01.1995
THE YUMMY'S BAKERY
01.1990 - 01.1993
Owner/Operator
Self employed
01.1985 - 01.1990
Department Checker
MINISTRY OF AGRICULTURE- P.I.U.
01.1982 - 01.1984
Pastry Baker/ Assistant Specialty Cook
CARIBBEAN UNION COLLEGE
01.1976 - 01.1982
Associate of Applied Science - Practical Bee Keeping (Africanized Bees)
Ministry of Agriculture Land & Marine Resources
GEDHigh School Diploma -
Board of Education- The State of New Jersey
HUB’s Entrepreneurship Training Course -
Essex County College -WISE Women’s Center
Certified Quality Manager Programme -
University of the West Indies
Bread, Cakes & Pastry Production -
The Trinidad & Tobago Hospitality & Tourism Institute
Food Service Management -
University of the West Indies
Food Preparation -
The Young Men Christian Association of Trinidad & Tobago
Some College (No Degree) - Families in Action- Hotline Listening Seminar
Caribbean Union College
Some College (No Degree) - Training As A -Life Enhancement Initiator
Caribbean Union College
Some College (No Degree) - Intro. To Monitoring & Eval Training For NGO's
Citizens Security Programme
Some College (No Degree) - Product Safety-PSA Grower Training Course
Produce Safety Alliance (AFDO) Since 1896
Some College (No Degree) - FSPCA- Preventive Controls For Human Food
Food Safety Preventive Controls Alliance