Jessica Ramdhani
Freeport
Summary
A proven achiever with expertise in customer service and office administration demonstrated at Starbucks and Rotary International Service Club. Excelled in cash handling and project coordination, enhancing customer satisfaction and streamlining operations, with a flair for effective communication and teamwork. Recognized for outstanding community service and sales acumen, blending hard and soft skills to deliver exceptional results.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
07.2023 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Successfully recommended/upsold products and executed coffee tastings based on a solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
Student Council Senior Executive Secretary
Holy Faith Convent Couva
09.2020 - 07.2022
- Assisted in the preparation of financial reports, budgeting, and forecasting for the President and Vice President.
- Responded to emails and other correspondence to facilitate communication between administrative staff and the student body.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Served as spokesperson, liaising between students and school administrators.
Secretary and Volunteer
Rotary International Service Club
09.2020 - 07.2022
- Managed phone and email correspondence and handled incoming and outgoing finances.
- Assisted fellow members with special tasks on a daily basis.
- Maintained daily report documents, memos and invoices.
- Liaised among representatives of neighboring Interact Clubs and maintained effective lines of communication.
Tutor and Volunteer
Sixth Formers Association Services
09.2020 - 07.2022
- Engaged in activities that raised awareness and assisted individuals with social issues like poverty, environmental preservation, mental health and literacy.
- Conducted/Hosted online group sessions to help students engage in active learning and critical thinking skills.
- Maintained tutoring records to adjust instruction and update students on individual progress.
Education
Bachelor of Science - Optometry
University of The West Indies
St. Augustine, Trinidad And Tobago07.2026
High School Diploma -
Holy Faith Convent Couva
Couva, Trinidad And Tobago07.2022
Skills
- First Aid Basics
- Office Administration
- Customer Service and Assistance
- Sales Expertise
- Cash Handling/ Point of Sale Operation
- Project Coordination/Preparation
- Microsoft Word and Excel
- SPSS (Statistical Package for Social Sciences)
- PowerPoint/Presentation Software
Accomplishments
- Barista Basics Certification- 08/16/2023
- Certificate of Merit for having completed 116 hours of National Community Service-28/04/2022
- Ranked 8th in 2022 CAPE Regional Merit List from Caribbean Examinations Council for CAPE Spanish (additional subject) - 09/2022
Affiliations
- Trinidad and Tobago Optometry Association (TTOSA)
- Student Volunteer Optometric Services to Humanity (SVOSH)
- University of The West Indies Sixth Formers Association Services (SFAS)
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Barista
Starbucks
07.2023 - 09.2023
Student Council Senior Executive Secretary
Holy Faith Convent Couva
09.2020 - 07.2022
Secretary and Volunteer
Rotary International Service Club
09.2020 - 07.2022
Tutor and Volunteer
Sixth Formers Association Services
09.2020 - 07.2022
Bachelor of Science - Optometry
University of The West Indies
High School Diploma -
Holy Faith Convent Couva
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