Jevon Chapman
San Fernando
Overview
13
13
years of professional experience
Work History
Senior Technical Operations Specialist
The Beacon Insurance Company Limited
07.2024 - Current
- Risk assessment and underwriting.
- Generate and analyze underwriting reports to identify trends, opportunities, and areas for improvement.
- Ensure that Underwriting Guidelines are continuously updated to reflect existing market/industry conditions and practices where appropriately aligned to the Company's underwriting philosophy.
- Complete all assigned projects by VP of Insurance Operations Property and Casualty within given deadline.
- Support, Training and Mentorship.
- Provide technical support and guidance to the underwriting team on complex cases.
- Assist in managing company relationships with Reinsurers and Reinsurance Brokers by attending and contributing to meetings as required.
- Ensure compliance with regulatory requirements and internal policies.
- Handle queries and provide assistance to customers and underwriters where required.
- Complete any job-related function relevant to the Insurance Operations Property and Casualty Division that may be required.
Manager, Corporate and Agency Services
The Beacon Insurance Company Limited
10.2023 - 06.2024
- Create and manage on-boarding plans; ensure that staff are adequately trained in all aspects of customer service delivery and underwriting methods.
- Effectively lead team, implementing corporate and tactical strategies for continued business and revenue generation.
- Ensure effective receivables management across assigned customer base.
- Formulate and implement initiatives aimed at increasing new business. Develop operation plans and/or budgets in conjunction with Division Head.
- Ensure full compliance with all legal and regulatory requirements as well as to be a liaison officer for department in terms of all initiatives directed by the Compliance Department.
- Provide briefs to the Claims Department as required and be a liaison officer for claims management in managing customer expectations.
- Ensure that there is proper management, handling and timely response to customer queries and request; management of all correspondence
Assistant Manager
Maritime General Insurance Company Limited
01.2023 - 09.2023
- Ensure that the General Insurance classes of business are underwritten in accordance with the underwriting guidelines and treaty limitations.
- Prepare and submit departmental, operational and reinsurance reports as required.
- Plan, organize and control the workload within the team to ensure that agreed objectives, service standards and deliverables are met.
- Conduct regular visits to producers and stakeholders to maintain a profitable book of business.
- Participate in the recruitment and selection of new staff. Monitor and manage team performance.
- Motivate the team to maintain high morale, low absenteeism and turnover.
Make recommendations for business development, budgeting and strategic planning and provide market intelligence.
Underwriting Manager
Bankers Insurance Company of Trinidad & Tobago Ltd
06.2021 - 11.2022
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Implemented technology solutions to automate various underwriting tasks, increasing efficiency and reducing manual errors.
- Ensure that all underwriting and technical staff, agents and salespersons are properly trained.
- Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Liaise with the Claims Department to maintain effective partnership to support underwriting accountabilities.
Technical Officer
The Insurance Company of the W.I Limited
10.2019 - 05.2021
- Ensure that profitability, growth targets and service standards are met within the Customer Service Centre.
- Continuously analyze results of business in the Branches, perform desk audits and make recommendations on whether policies should be cancelled by the Company.
- Ensure accurate record keeping and the supply of timely statistical information to Management.
- Placement, processing and follow-up of documentation for facultative reinsurance.
- Ensure the fair and prompt handling and settlement of claims.
- Assess and investigate fraudulent claims, ensure that adequate reserves are maintained and set, review outstanding claims and close files where necessary.
Senior Claims Executive
Insurance Brokers West Indies Limited
07.2011 - 09.2019
- Continuously updated knowledge on industry regulations and best practices, applying this expertise to optimize claims management processes.
- Implemented quality control measures to maintain high standards of accuracy and consistency in claim processing.
- Streamlined communication channels between internal teams for better collaboration on complex claims cases.
- Liaised with legal teams on disputed claims, ensuring appropriate representation for the company during litigation proceedings.
- Identified trends in claim submissions, enabling proactive measures to address potential issues before they escalated.
- Enhanced customer satisfaction through timely and effective communication of claim status updates.
Education
Advanced Diploma in Insurance -
The Chartered Insurance Institute
United Kingdom07.2021
Associate of Applied Science - Management With Accounting
COSTAATT
Port Of Spain, Trinidad And Tobago11.2016
Associate in General Insurance Diploma -
The Institutes
Pennsylvania, USA12.2013
Associate in Claims Diploma -
The Institutes
Pennsylvania, USA09.2013
General Insurance Business
Trinidad And Tobago Insurance Institute
Port Of Spain, Trinidad And Tobago11.2012
Skills
- Operations Management
- Business Analysis
- Teamwork and Collaboration
- Customer Service
- Microsoft Windows and Office
- Excellent Communication
- Organizational Skills
Timeline
Senior Technical Operations Specialist
The Beacon Insurance Company Limited
07.2024 - Current
Manager, Corporate and Agency Services
The Beacon Insurance Company Limited
10.2023 - 06.2024
Assistant Manager
Maritime General Insurance Company Limited
01.2023 - 09.2023
Underwriting Manager
Bankers Insurance Company of Trinidad & Tobago Ltd
06.2021 - 11.2022
Technical Officer
The Insurance Company of the W.I Limited
10.2019 - 05.2021
Senior Claims Executive
Insurance Brokers West Indies Limited
07.2011 - 09.2019
Advanced Diploma in Insurance -
The Chartered Insurance Institute
Associate of Applied Science - Management With Accounting
COSTAATT
Associate in General Insurance Diploma -
The Institutes
Associate in Claims Diploma -
The Institutes
General Insurance Business
Trinidad And Tobago Insurance Institute
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