JEWEL RAMDHAN
CANTARO VILLAGE
Summary
- Medical Doctor trained in admitting, clerking of patients, making differential diagnosis, dispensing medication, consulting with patients, peers and senior Consultants
- Self-employed teacher/administrator with special emphasis in Special Education and teaching students with learning disabilities.
- Former banking professional successful at cross-selling bank products. Hardworking and outgoing team member versed in cash handling processes and management principles. Customer Service Representative who achieved high levels of customer's satisfaction
Overview
28
28
years of professional experience
1
1
Certification
Work History
MEDICAL DOCTOR - COMPLETION OF CLINICAL ROTATIONS
ERIC WILLIAMS MEDICAL SCIENCES COMPLEX
01.2024 - 01.2025
- Clerking of Patients
- History taking of patients
- Writing of medical records and progress notes
- Perform physical assessments and examination of patients
- Actively care for patients
- Assists in surgical procedures
- Dispense medication
- (ALL PROCEDURES PERFORMED UNDER THE SUPERVISION OF VARIOUS MEDICAL CONSULTANTS)
DIRECTOR/OWNER/PRINCIPAL
JEWEL RAMDHAN PRESTIGIOUS SCHOOL OF LEARNING
09.2014 - 06.2024
- Established daily routines that are easy for children to follow
- Used classroom observation to create written assessments of students' performances
- Supervised students and enforced discipline during daily routine programmes
- Organized and facilitated monthly parent support group meetings.
- Nurtured supportive learning environment to facilitate the cognitive, psychomotor and affective domains of learning
- Used hands-on learning approaches to support holistic learning of academic and social skills
CUSTOMER SERVICE REPRESENTATIVE
RBC ROYAL BANK TRINIDAD AND TOBAGO LIMITED
12.2001 - 11.2014
- Met all customers call guidelines including service levels, handling time and productivity
- Opened accounts, reactivated dormant accounts, closed off accounts for customers
- Adhered to strictest confidentially at all times
- Prepared confidential memo and letters for clients and staff
- Processed letters for attorneys on behalf of customers
- Cross-trained and backed up other customer service managers
- Investigated and resolved customer enquiries and complaints in an appropriate manner
- Solved unresolved customer issues
- Responded promptly to enquiries and complaints in a sympathetic yet professional manner
- Assumed responsibility of team productivity and managed work flow to exceed quality service goals.
- Strong leader of customer support staff
OFFICE MANAGER
CAR TRAC LIMITED (SUBSIDIARY OF NEMWIL INSURANCE COMPANY)
01.2001 - 12.2001
- Marketed products for car security, alarm and installation
- Processed payments for customers
- Prepared National Insurance Payments for staff
- Prepared Health Surcharge forms for staff
- Prepared and processed payroll for staff.
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL INSURANCE BOARD
08.1996 - 09.2000
- Provided accurate, specific and timely performance feedback to customers
- Processed documents for attorneys on behalf of clients
- Processed National Insurance Numbers for applicants
- Processed payments of benefits and grants
- Consistently maintained up-to-date knowledge of products and services changes.
Education
Professional Masters - Family Socio-Educational Intervention and Intermediation
Tech Global University
Doctor of Medicine -
St. School of Medicine and Allied Health Services
Commonwealth of Dominica03.2025
Certificate - Screening in Public Health
University of Genevieve
08.2021
Certificate - Epidemiology - The Basic Science of Public Health
University of North Carolina at Chapel Hill
06.2021
Bachelor of Science - Business Education
Andrews University
Michigan05.2015
Certificate - Learning to Work Special Needs Children
Asiqual Institute
England2015
Practicum in Teaching - Secondary Teaching Practicum
Queens Royal College
Port of Spain, Trinidad08.2014
Certificate - CPR AND FIRST AID COMPLETION CERTIFICATE
American Heart Association
2014
Observation of Teaching Practices - Educational Leadership And Management
Toronto
Toronto, Canada2013
Completion of Secondary School Certificate -
St. James Government Secondary School
01.1991
Skills
- Report development
- Developing Montessori programmes
- Critical thinking
- Adept at working with special needs children
- Attention to detail
- Advanced clerical knowledge
- Team building
- Tutoring expertise
- Developing Head start programmes
- First Aid and CPR certified
- Microsoft offices proficiency
- Childcare management proficiency
Extra-Curricular Activities
Second Soprano singer - The Lydian's Choir (National Choir) Marathon Runner - 5 K Marathons Award for Short story writing for Royal Bank of Canada 2009 - 2013 Lifetime Award from the University of the Southern Caribbean (Trinidad and Tobago) for Entrepreneurship and Trade in Economics Development Featured in the Women's Express 2007 for Independent work with sick children Featured on Power 102 for work within the prison system of Trinidad and Tobago
Hobbies and Interests
- Reading
- Hiking
- Painting
- Baking
- Gardening
- Volunteering
Special Interests
- Voluntary teacher - Maximum Security Prison for Women: Preparing women to write CSEC examination in the areas of Modern Studies (History, Social Studies and Geography)
- Formulating curriculum for teaching women at the Maximum Security Prison - Golden Grove
- To assist underprivileged children reach their fullest potential, protected and free from any form of abuse
- To assist in bringing health and healing to humanity especially children who are less fortunate and dispossessed
- To aid in re-establishing delinquent youths by affording them opportunities for restoration
Certification
Diploma in Security and Fraud Awareness
June 2025
Timeline
MEDICAL DOCTOR - COMPLETION OF CLINICAL ROTATIONS
ERIC WILLIAMS MEDICAL SCIENCES COMPLEX
01.2024 - 01.2025
DIRECTOR/OWNER/PRINCIPAL
JEWEL RAMDHAN PRESTIGIOUS SCHOOL OF LEARNING
09.2014 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
RBC ROYAL BANK TRINIDAD AND TOBAGO LIMITED
12.2001 - 11.2014
OFFICE MANAGER
CAR TRAC LIMITED (SUBSIDIARY OF NEMWIL INSURANCE COMPANY)
01.2001 - 12.2001
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL INSURANCE BOARD
08.1996 - 09.2000
Doctor of Medicine -
St. School of Medicine and Allied Health Services
Practicum in Teaching - Secondary Teaching Practicum
Queens Royal College
Completion of Secondary School Certificate -
St. James Government Secondary School
Professional Masters - Family Socio-Educational Intervention and Intermediation
Tech Global University
Certificate - Screening in Public Health
University of Genevieve
Certificate - Epidemiology - The Basic Science of Public Health
University of North Carolina at Chapel Hill
Bachelor of Science - Business Education
Andrews University
Certificate - Learning to Work Special Needs Children
Asiqual Institute
Certificate - CPR AND FIRST AID COMPLETION CERTIFICATE
American Heart Association
Observation of Teaching Practices - Educational Leadership And Management
Toronto
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