Hi, I’m
Jillian Mc Kell
Arouca
Summary
Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and several years of experience in environments. Established success improving efficiency, driving cost controls and increasing revenues.
Overview
22
years of professional experience
1
Certification
Work History
Riza's Executive & Admin ServiceArouca
Business Administrator
01.2019 - Current
Job overview
- Developed and implemented office policies and procedures.
- Prepared monthly financial statements for review by senior management team members.
- Organized and maintained filing systems for confidential documents.
- Coordinated with external vendors to ensure timely delivery of services or products.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
- Created presentations using Microsoft Office applications.
- Reconciled discrepancies between bank statements and internal accounting records.
- Maintained up-to-date records of all financial transactions including invoices, receipts and expenditures.
- Organized meetings, conferences, teleconferences, and travel arrangements for staff.
Seamen & Waterfront Workers' Trade UnionPort Of Spain
Administrative Assistant
04.2010 - 08.2018
Job overview
- Updated contact lists regularly when changes occur in employee status or contact information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors and provided general information about the company.
- Scheduled appointments between clients and customers and internal staff members.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Conducted research on various topics as requested by management.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Toyota Trinidad & Tobago LimitedBarataria
Cashier/Accounts Clerk
01.2007 - 05.2009
Job overview
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Received payments from customers via cash, check and credit cards to pay company invoices.
CTC Electronics LtdTuanpuna
Temporary HR Assistant
08.2006 - 12.2006
Job overview
- Drafted letters of offer to new hires outlining terms of employment.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
Servisair Ground Handling ServicesPiarco
Customer Service Representative
12.2003 - 12.2005
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Phillip's Promotions Company LimitedSt James
Office Assistant
01.2003 - 04.2003
Job overview
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and directed them to appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Kiss Baking Co LtdChaguanas
Temporary Accounts /Data Entry Clerk
07.2002 - 12.2002
Job overview
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Compiled reports based on gathered information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Checked source documents against entered data to ensure accuracy.
- Utilized specialized software applications related to the job role.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Followed data program techniques and procedures to maintain data entry requirements.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Unlimited Travel & ToursBarataria
Travel Consultant
07.2002 - 12.2002
Job overview
- Provided excellent customer service in a fast-paced environment.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided customers with detailed information about travel destinations and packages.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Developed customized travel plans to meet customer needs and preferences.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Education
Arima Senior Comprehensive SchoolArima
High School Diploma
06-1997
St James Secondary SchoolSt James
High School Diploma
06-1995
School of Practical Accounting & Accounting ServicSan Juan
Some College (No Degree) from Accounting
University Overview
- Computer Skills: Microsoft Word, Excel, Power point, Corel Word Perfect, Quattro, Presentations, Internet and Email, Working Knowledge of Platinum and FoxPro
- Theory of Airline Reservations A
- SABRE Computerized Reservation A
- Job Orientation and Training
- Marketing and Selling Skills Certificate Holder (Customer Service)
School of International Travel & LanguagesTacarigua
Some College (No Degree) from Tourism And Travel Marketing
University Overview
- Computer Skills: Microsoft Word, Excel, Power point, Corel Word Perfect, Quattro, Presentations, Internet and Email, Working Knowledge of Platinum and FoxPro
- Theory of Airline Reservations A
- SABRE Computerized Reservation A
- Job Orientation and Training
- Marketing and Selling Skills Certificate Holder (Customer Service)
Skills
- Microsoft Office Suite
- PowerPoint
- Schedule Management
- Team Development
- Accounting Software
- Databases
- Time Management
- Executive Support
Vaccination
Covid 19
Personal Information
- Date of Birth: 09/25/78
- Nationality: Trinidadian
- Marital Status: Single
References
- Mr. Michael Phillips, National Cyclist, Artist, Sports Promoter, Mike's Bikes, 21 O'Connor Street, Woodbrook, 624-MIKE (6453)/627-3452
- Mr. Brian La Roche, Human Resource and IR Manager, 786-8008
- Mr. Rigel Gomes, Gulf Insurance Limited, 8 Gatacre Street, Woodbrook, 689-7367
Certification
- Caribbean Examination Council - CXC Level
- General Certificate of Education - GCE A'Level
- Certificate in Accounting & Peachtree Accounting - A+
- Certificate in Advance Taxation - Pass
- Certificate In Computerized Reservation - A
- Certificate in Airline Reservation - A
- Certificate of Participation - Marketing & Selling Sklils
- Certificate of Achievement - ASA Initial Training - Continental Airllines
- Certificate of Participation - Microsoft Office Productivity Tools - 2000
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Administrator
Riza's Executive & Admin Service
01.2019 - Current
Administrative Assistant
Seamen & Waterfront Workers' Trade Union
04.2010 - 08.2018
Cashier/Accounts Clerk
Toyota Trinidad & Tobago Limited
01.2007 - 05.2009
Temporary HR Assistant
CTC Electronics Ltd
08.2006 - 12.2006
Customer Service Representative
Servisair Ground Handling Services
12.2003 - 12.2005
Office Assistant
Phillip's Promotions Company Limited
01.2003 - 04.2003
Temporary Accounts /Data Entry Clerk
Kiss Baking Co Ltd
07.2002 - 12.2002
Travel Consultant
Unlimited Travel & Tours
07.2002 - 12.2002
Arima Senior Comprehensive School
High School Diploma
St James Secondary School
High School Diploma
School of Practical Accounting & Accounting Servic
Some College (No Degree) from Accounting
School of International Travel & Languages
Some College (No Degree) from Tourism And Travel Marketing
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