Jillisa Yeates-Hoyte

Started off working as a trainee then worked my way up to front line server then became a cashier, i also gained knowledge of bartending while also being a cashier and i would interchange after a few years i was promoted to a junior supervisor and now a senior supervisor which position i currently hold

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
• Maintained accurate records of sales, labor and other costs.
• Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.