Joash Reuben

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems to boost overall product consistency and reliability.

• Facilitated ongoing collaboration between IT personnel and business users to optimize system performance and address evolving data requirements.
• Designed custom dashboards and reporting templates tailored to stakeholder needs, enhancing visibility into key metrics and trends.
• Implemented predictive analytics techniques to forecast future performance, guiding strategic planning efforts across the organization.
• Conducted root cause analysis on critical issues impacting business operations, recommending targeted solutions to mitigate risks and drive positive outcomes.
• Mentored junior analysts, fostering professional development through skill-building workshops and ongoing feedback sessions.
• Championed a culture of data-driven decision-making within the organization by promoting best practices in analytics methodologies and tools usage.

• Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
• Optimized operational efficiency by analyzing and streamlining processes.
• Improved team productivity by implementing effective workflow strategies and time management techniques.
• Created custom reports and visualizations to support decision-making processes.
• Assessed operational performance to identify areas for improvement.
• Supported supervisor and associated team members to maintain system functionality.

• Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
• Work Order Management Cycle to completion
• Supervised Field Team (Technicians)

• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.

• Coordinated driver dispatch to accomplish daily delivery requirements.

• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Assignment of Work Order to DIRECTV Technicians

Refurbishment of DIRECTV decoders

Managed inventory control for installation materials, preventing delays due to stock shortages or mismanagement.