Joel Da Silva
Maraval
Summary
Dynamic Hotel General Manager with a proven track record at Monique’s Guest House, excelling in guest satisfaction and team leadership. Expert in operations management and staff training, I foster high-performing teams while ensuring compliance with industry regulations. Committed to creating exceptional experiences and driving operational excellence in hospitality.
Overview
16
16
years of professional experience
Work History
Hotel General Manager
Monique’s Guest House
Maraval
06.2012 - 08.2024
- Oversaw daily operations of a 15 – room boutique property, ensuring seamless guest experiences and operational efficiency.
- Led a team of 12 employees across front desk, housekeeping, food and beverage and maintenance departments fostering a culture of excellence and accountability.
- Ensured full compliance with health, safety and hospitality regulations while maintaining a warm, welcoming environment.
- Directed all hiring, training and performance management, fostering a high performing and motivated team culture.
Processing and Managing the National Insurance System
National Insurance Board of Trinidad and Tobago
01.2009 - 05.2012
- Handling registration
- Recording contributions
- Benefit Payments
- Ensuring compliance with NIS regulations
Education
CXC Exams -
Trinity College
MokaBachelor of Science - Business Administration
Concordia College
United States of AmericaAssociate of Arts -
Concordia College
United States of AmericaSkills
- Staff training and development
- Crisis management
- Team leadership
- Marketing strategy
- Operations oversight
- Computer proficiency
- Guest relations and satisfaction
- Brand management
Accomplishments
Athletic Scholarship - Football, Concordia University, 2005 - 2008
Hobbies and Interests
- Travel and cultural exploration – visited 15+ countries
- Long-distance runner - regularly train and race with a local club
- Volunteer at community clean-up events
Personal Information
- Citizenship: Trinidad & Tobago
- Date of Birth: 11/09/84
Timeline
Hotel General Manager
Monique’s Guest House
06.2012 - 08.2024
Processing and Managing the National Insurance System
National Insurance Board of Trinidad and Tobago
01.2009 - 05.2012
CXC Exams -
Trinity College
Bachelor of Science - Business Administration
Concordia College
Associate of Arts -
Concordia College
Similar Profiles
Jaden StanislausJaden Stanislaus
Manager at The Tree House (Guest House)Manager at The Tree House (Guest House)
Isata KabbaIsata Kabba
Sous Chef at The Blair House/President's Guest HouseSous Chef at The Blair House/President's Guest House
Blanche NeethlingBlanche Neethling
Guest House Manager at Waterkloof Guest HouseGuest House Manager at Waterkloof Guest House
ASHVIN RAI AKALASHVIN RAI AKAL
Managing Director at AkalGhar Ltd & Akal Assets & Risk Management LtdManaging Director at AkalGhar Ltd & Akal Assets & Risk Management Ltd
JACOB HARFORDJACOB HARFORD
Dry Dock Assistant at Bridge Control Services Ltd.Dry Dock Assistant at Bridge Control Services Ltd.