Johann Glasgow
#43 Saddle Road, San Juan.,Trinidad
Summary
Seeking an opportunity to be a part of a reputable company or organization on a long-term basis that is looking for an experienced, hardworking and detailed oriented team player.
I would like to express my strong interest in any available roles within your establishment that commensurate with my years of experience and qualifications. I am confident that my ten plus years in Customer Service and Administration, as well as my strong communication and interpersonal skills, make me an ideal candidate for your organization. My understanding of the importance of team work and my innate ability to work hard and efficiently are two of my greatest strengths. Further, my exploration of your company's website and your reputation in the business community lead me to believe that we would also be a good cultural fit.
Overview
32
32
years of professional experience
Work History
Service Advisor
Ansa Motors Ltd
30 Richmond ST. POS, Trinidad
04.2024 - 01.2025
- My role and function as a service advisor is the liaison between the customer / client and the technician who will be working on their vehicle
- This role requires a great deal of product knowledge and obtaining information which is transferred to the technician in order for him to diagnose any issues or concerns the customer may have
- Also providing accurate feedback in a timely manner
- Preparing quotations for repairs and invoicing when jobs are complete
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Administrative Coordinator
Toyota Trinidad & Tobago LTD.
Six ST Barataria, Trinidad
12.2008 - 01.2018
- My role and function as the Administrative Coordinator, was to ensure all documents prepared by the sales representative contained all the necessary and correct information and paperwork
- Processed invoices from vendors in a timely manner according to company policies.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Delegated work to staff, setting priorities and goals.
Operations Coordinator
Marine Consultants Trinidad Ltd
El Socorro Road Ext. San Juan, Trinidad
08.2020 - 03.2024
- The Operations Coordinator is responsible for managing all jobs secured by the Account Manager
- My function is to provide quotations to customers on any service they require
- Once this service is requested I manage the job by sending the necessary documents and paperwork to the technicians to execute the job
- Once the job is completed the job is invoiced and sent to the Account Manager for payment from the customer
- I am in charge of receiving goods and equipment which have been scheduled for annual service by the customer
- Assisted with the organization and execution of operational processes.
- Managed communications between departments to ensure efficient operations.
- Liaised between customers and management to ensure smooth operations delivery.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Delivery Administrator
Toyota Trinidad & Tobago LTD.
01.2006 - 01.2008
- The Delivery Administrator is responsible for the overseeing and quality control of each vehicle being delivered to a customer, and also ensuring the customer's overall experience and satisfaction is met by the company's standards
- Ensured that all paperwork was completed accurately before submission deadlines.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Implemented filing systems to improve document organization and retrieval.
Customer Service Representative
Toyota Trinidad & Tobago LTD.
01.2005 - 01.2006
- My role and function as a Customer Service Representative, was to provide feedback to my immediate supervisor on any issues or concerns a customer may encounter during the process of purchasing a vehicle
- I was also responsible for the handling of any requests or complaints encountered by a customer and providing a quick and satisfactory solution to that particular issue
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Security Officer
Royal Bank security Service
01.1995 - 01.1996
- My function as an officer was to protect and secure any compound or establishment I was posted to and to ensure the safety of any customer's along with their property
Guest Service Representative
Hilton Trinidad & Conference Centre
01.1996 - 01.2005
- My primary duty as a guest service representative was to assist guests with check-in & check-out processes, providing guests with hotel information and services
- Providing courteous and friendly accommodation during their stay in a timely manner
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Provided assistance to guests throughout their stay.
- Assisted with luggage storage upon request.
- Ensured compliance with hotel policies and procedures.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
Warehouse Supervisor
EL Socorro Village Supermarket
01.1993 - 01.1994
- As the warehouse supervisor I was in charge of inventory
- I provided accurate information to my warehouse manager on stock items and supplies, also supervised the general operations of the warehouse and staff
- Reporting on productivity also tracking and coordinating the receipt, storage, and timely delivery of goods and materials
- Ordering supplies and maintaining suitable inventory levels
Education
Peachtree Accounting
Synergy Training Institute Limited
10.2022
Mathematics, Human & Social Biology
ST Augustine Community College
01.2005
Professional Development - Customer Service and Development
Roytec
01.2001
English, Principle Of Business
South East Secondary Continuation Classes
01.2000
ADP - Adolescence Development Program
EL Socorro Regional Life Centre (Servol)
01.1994
Mathematics, English, Social Studies, Integrated Science, Principles of Business
Success Laventille Composite School
01.1992
Skills
- Excellent communication skills
- Multitasking
- Working in high-pressure situations
- Professional appearance
References
- Deon Wiggins, Sales Representative, Massy Motors, 868-770-2054
- Tricia Ann Mitchell, Loans Officer, Republic Bank Ltd, 868-796-1092
- Marcus Din Chong, Services Team Lead, Marine Consultants T'dad Ltd., 868-749-7993
Timeline
Service Advisor
Ansa Motors Ltd
04.2024 - 01.2025
Operations Coordinator
Marine Consultants Trinidad Ltd
08.2020 - 03.2024
Administrative Coordinator
Toyota Trinidad & Tobago LTD.
12.2008 - 01.2018
Delivery Administrator
Toyota Trinidad & Tobago LTD.
01.2006 - 01.2008
Customer Service Representative
Toyota Trinidad & Tobago LTD.
01.2005 - 01.2006
Guest Service Representative
Hilton Trinidad & Conference Centre
01.1996 - 01.2005
Security Officer
Royal Bank security Service
01.1995 - 01.1996
Warehouse Supervisor
EL Socorro Village Supermarket
01.1993 - 01.1994
Peachtree Accounting
Synergy Training Institute Limited
Mathematics, Human & Social Biology
ST Augustine Community College
Professional Development - Customer Service and Development
Roytec
English, Principle Of Business
South East Secondary Continuation Classes
ADP - Adolescence Development Program
EL Socorro Regional Life Centre (Servol)
Mathematics, English, Social Studies, Integrated Science, Principles of Business
Success Laventille Composite School