Johnason Nath

• Work with CIDTO to define the organization’s digital transformation vision and create a strategic roadmap aligned with business goals
• Plan and execute digital initiatives, drive allocation of resources, and oversee project timelines and budgets
• Build strong relationships with teams and external partners and communicate the value of digital transformation
• Identify and mitigate project risks, ensure compliance with industry regulations, and address issues proactively
• Stay informed about emerging technologies, recommend suitable solutions, and oversee their implementation
• Develop strategies to facilitate employee adoption of digital tools and provide training and support
• Utilize data analytics to measure project impact and establish quality assurance processes
• Maintain project documentation and provide regular status reports to stakeholders
• Monitor project budgets, optimize resource allocation, and ensure cost effectiveness
• Collaborate with external partners and vendors, if needed, for successful project implementation
• Lead project teams, foster a collaborative work environment, and ensure clear communication throughout the transformation process.

• Direct IT project planning and project management activities, ensuring a consistently high-quality output that is on time and on budget
• Participate in strategic planning for IT together with other bank senior personnel and senior representatives of local and international vendors
• Develop and motivate the Strategic & Digital Initiatives Stream and assist the HR department with recruitment of specialist staff for IT
• Appraise proposals and other documentation from support staff, vendors, suppliers and independent consultants and prepare recommendations for approval (RFA/Board papers) or provide feedback to the originating office
• Negotiate with users, executive, staff, vendors and suppliers on the terms and conditions of deliverables, deadlines, contracts for goods and services and service level agreements
• Assist the specialist areas and subsidiaries of the Group with technology related decisions and where appropriate with direct technical support.

• Direct and control ITMD’s Data Centre, End User Services and Production Support Operations to ensure delivery of high-quality customer service
• Manage the End User and Production Support teams (Application, Level 2, Database, Technical, Network support) in the delivery of technology solutions for the ongoing maintenance and upgrade of the Bank’s IT systems and Infrastructure
• Motivate and guide support teams, delegating functions to achieve division’s goals
• Manage ITMD’s branch operations including control of information technology budgets and secure the Bank’s assets across five locations
• Negotiate with executives, managers, end users, vendors and suppliers(local/international) on the terms and conditions of deliverables, deadlines, contracts for goods and services and service level agreements
• Review proposals and participate in IT Strategic Planning with internal senior personnel (General and Senior Managers) and senior representatives of local and international vendors
• Assist the specialist areas and subsidiaries of the RBL Group with technology related decisions and where appropriate with direct technical support.

• Ensuring ongoing maintenance, monitoring and support of all hardware and software of the Bank’s transaction processing and analytical systems
• Ensuring optimal hardware and software usage and performance on the Bank’s transaction processing and analytical systems
• Overseeing the comprehensive and efficient quality assurance testing of fixes/changes and oversee proper change management on all the Bank’s transaction processing and analytical systems
• Developing and maintaining a well-motivated, skilled and productive workforce in the Unit
• Overseeing the efficient maintenance and production of reports on all systems owned by ITMD
• Ensuring short term fixes and enhancements are created and applied on a timely basis as the organization’s needs demand
• Overseeing daily/monthly/annual routine functions to operate the bank’s transaction processing and analytical systems e.g
• End of day functions, backups
• Monitoring and ensuring conformance to Service Level Agreements, scrutinize support payment requests and authorize same for all hardware and software used by the bank’s transaction processing and analytical systems.

• Management of ITMD Admin & Salaries departments
• Management of Data Entry Services at the three geographic locations
• Management of the ITMD Courier Service and Control Department
• Staff motivation, development and growth
• Information Technology Project & Risk Management
• Ensure Vendor conformance to Service Level Agreements
• Verify and authorize support payment requests for Hardware and Software
• Oversee routine functions on the bank’s IPOD (Cheque Imaging) System for optimum availability, performance and uptime
• Managing Project & Production Team Members
• Identifying and mitigating risks within DCS Departments
• Provide project implementation support to facilitate the effective execution of Key ITMD projects
• Management of ITMD Premises and HSE items
• Assisted the IR Team during Non-Clerical (BU3) negotiations in 2016
• Project Manager for the following Project completing within Time, Scope, Quality and Budget: Implementation of additional NDP Machines at ITMD
• IT Lead for the following Project completing within Time, Scope, Quality and Budget: VSOFT rollout to Branches and Specialist Units
• High level of leadership, decision making and communication skills managing and leading staff of various generational backgrounds in 24 hour environments
• Targets and output has improved significantly for the past two years during my Leadership.

• Management and leadership of the following Production Teams: Production Support -Programming, Production Support - Level 2 Support
• Programming achievements during acting stint: Maintenance and production of RBL reports, Numerous CRM update implementations, CRM Supervisor Page, ABM & POS fee changes, Timely delivery of Cross sell reporting for GMC, Closure of Audit Items, Batch IO Upgrade (Computer Room Machine integral for Phoenix nightly processing), RBL Report Suppression from Branches and Units, AIA Batch Program migration, Datastage Upgrade, Crystal Reporting Server Upgrade, Manage Engine Monitoring on Programming Machines, Assistance provided to P&FC, Suriname (Swift) IXT and AML file testing
• Level 2 achievements during acting stint: System Fixes and enhancements tested in a timely bases for Production Implementation, TTEC Algorithm development & testing on Phoenix, Phoenix Branch Server Testing, Windows 7 Teller Testing, Reconciliation of Bills Payable Accounts, Phoenix PFT & BF Testing, CRM Maturity date relocation, New Teller fee testing
• Targets improved by both Teams during my stint as I was able to increase the output of the department while keeping the employees highly engaged
• High level of leadership, decision making and communication skills.

• Managing Production Projects from initiation to completion
• Development of Business requirements - Organization and Vendor
• Research, development and implementation of policies and procedures for efficient data processing and computer operations
• Information Technology Project Risk Management
• Quality Control
• Managing Project Team Members
• Assistance provided to RBL Barbados in 2013 to address their IT Audit Items
• Valued training received during my tenure on the Management Associate Program
• Project Manager for the following Projects completing within Time, Scope, Quality and Budget: Manage Engine Application Monitoring, IPOD Replacement- Capture (ITMD), Branch Capture (Tobago) & Archive (RBL).

Ensuring maintenance, monitoring, and support of all RBL Production hardware and software systems.

Supervise quality assurance testing, acceptance testing of production fixes, changes on all RBL Production Systems.

Ensure proper change management standards are adhered to on all system changes.

Supervising and Training the IT Production Team.

Providing superior customer services to Bank Wide internal customers.

Research, development, and implementation of policies and procedures for efficient data processing and computer operations.

Planning and controlling core information systems operations.

Oversaw quality control processes to ensure adherence to industry standards.

Troubleshot and resolved issues with hardware and software.

Utilized project planning and control skills to effectively manage projects.

Audit Security and Protection of Assets.

Managed and maintained databases for optimal performance

Managed server and application administration tasks efficiently.

Demonstrated critical decision making abilities

· Exploring approaches to delivering solutions based on user needs

· Ability to work under high pressure

· Letter of commendation received from the Executive Director for work performed during the CRM implementation.