Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic
Jomel Bayona

Jomel Bayona

Scarborough

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

The Seahorse Inn Bar and restaurant
Scarborough
09.2009 - Current
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Participated in banquets or catering functions held outside restaurant premises.
  • Greeted customers, provided menus and answered questions about menu items.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Assisted guests with making food and beverage selections.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Relayed orders to service bar and kitchen via point-of-sale register system.

Bartender

Rex Turtle Beach by Rex Resort
Scarborough
09.2007 - 09.2008
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Provided drink suggestions to customers based on their preferences.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.

Banquet Server

Waterfront Hotel
Cebu City
07.2003 - 07.2007
  • Cleared away used plates and utensils following end of meal service.
  • Provided refills on drinks as requested by customers.
  • Carried trays of food items from kitchen to dining areas.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Set up stations for serving meals according to established guidelines.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Changed table settings between courses as necessary.
  • Served beverages and appetizers to guests in an efficient manner.
  • Ensured that all dishes were served at the correct temperature.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Followed proper sanitation guidelines when handling food items.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Replenished beverages throughout meal service as needed.
  • Replenished buffet lines with fresh foods as needed.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Communicated with chefs regarding any special requests from guests.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Educated guests on meals during by answering questions and bringing special orders.

Education

Some College (No Degree) - Computer And Information Systems Security

AMA Learning Center
Mandaue City Philippines

Skills

  • Wine pairing
  • Service Quality
  • Menu knowledge
  • Table Setting
  • Food safety awareness
  • Cleanliness
  • Food safety understanding
  • High-volume dining
  • Guest Relations Management
  • Food inspection
  • Order Management
  • Upselling techniques
  • Salesmanship
  • Liquor, wine, and food service
  • Wine Knowledge
  • Wine Pairings
  • Compliance standards
  • Safe Food Handling
  • Menu Memorization
  • Menu presentation
  • Fine Dining
  • Buffet setup and takedown
  • Order Accuracy
  • Effective customer upselling
  • Table setting arrangements
  • Professional Appearance
  • Food allergy awareness
  • Table Bussing
  • Dish preparation
  • Item promotion
  • Price memorization
  • Relationship Management

Affiliations

  • Basic Hotel Quality Service Course

Languages

Filipino
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Winner For Employee of the Month

Certification

  • Winner for Employee of the Month
  • Basic Hotel Quality Service Course

References

References available upon request.

Timeline

Restaurant Waiter

The Seahorse Inn Bar and restaurant
09.2009 - Current

Bartender

Rex Turtle Beach by Rex Resort
09.2007 - 09.2008

Banquet Server

Waterfront Hotel
07.2003 - 07.2007

Some College (No Degree) - Computer And Information Systems Security

AMA Learning Center

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Jomel Bayona