Josann Moses-Andrews
Santa Cruz
Summary
Passionate and results-oriented HR professional dedicated to nurturing talent and fostering organizational growth. Revered for pioneering innovative strategies that elevate employee engagement and drive business success. Leveraging a unique blend of specialized HR proficiencies, academic achievements, and over seven (7) years of progressive management experience, I have consistently delivered exceptional results while fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resource Officer (Training)
Trinidad and Tobago Postal Corporation
Piarco
12.2021 - Current
- Led the development and management of a highly successful online training initiative in partnership with the United Nation's Universal Postal Union, positioning it as a benchmark for other international postal organizations.
- Directed the PSIP - 'Delivery Restructuring Project', leading to the creation of job-specific desk manuals for operational standardization and succession planning.
- Collaborated with department heads to assess company-wide training requirements, utilizing input from employees' feedback surveys to identify specific skill deficits and opportunities for development
- Utilized data analysis to develop dynamic training programmes aligned with immediate and future organizational requirements
- Managed and implemented the training budget for the organization, consistently achieving cost savings through strategic vendor negotiations and resource optimization.
- Led the creation and execution of a UPU-endorsed Customer Service workshop, contributing significantly to ongoing employee development at TTPOST.
Human Resource Manager (Ag.)
Trinidad and Tobago Postal Corporation
04.2017 - 03.2018
- Coordinated cross-departmental efforts to update and calculate the 2-year outstanding leave liability expenditure for approximately 1200 employees.
- Collaborated with IT Specialist to streamline processes and enhance overall system functionality through the redesign and implementation of a leave application spreadsheet.
- Achieved enhanced equity and transparency in the recruitment process through the redesign of talent acquisition procedures that incorporated shortlisting matrices.
- Spearheaded the redesign and implementation of an employee file management system.
- Proposed the implementation of Balanced Scorecard Model to optimize performance measurement and strategic decision-making
- Designed and implemented a comprehensive five-year attrition plan to enhance talent management and ensure organizational continuity.
Executive Director, Youth Training Department
Youth Training and Employment Partnership Programme (YTEPP) Ltd.
12.2018 - 11.2021
- Achieved prestigious recognition for leading the successful launch of YTEPP's online platform, earning the IDB's President's Award in 2021.
- Established collaborative alliances with various companies and successfully negotiated an MOU with RHAND Credit Union to provide vocational training through their Membership Skills Development Program.
- Implemented blended learning technologies to optimize operational efficiency and effectively reduce costs.
- Digitized and integrated ICT infrastructures into the Trainee Application/Recruitment Process, leading to a streamlined process for tracking and analyzing critical data.
- Led the development of a comprehensive Matrix Organization Plan to enhance operational processes and maintain quality standards while ensuring regulatory compliance.
- Developed strategic operational procedures and implemented an Enrolment Management Policy, standardizing trainee enrolment management.
Vetting Officer
Ministry of National Security
01.2016 - 09.2016
- Collaborated with HR Department to conduct comprehensive investigations on current and potential employees, contributing valuable insights to the talent acquisition process.
- Utilized comprehensive interviewing techniques to gather essential insights about candidates from diverse perspectives
- Introduced innovative strategies for presenting investigation reports, resulting in increased stakeholder comprehension and satisfaction
Data Survey Specialist
06.2004 - 12.2015
- Contributed to the acquisition and dissemination of classified intelligence information as a Surveillance Specialist on a Tactical Team.
- Crafted detailed frameworks facilitating the smooth execution of tactical operations
- Assessed skills, knowledge, and performance gaps through comprehensive training needs assessments.
- Developed targeted strategies for improving team capabilities through effective training interventions.
- Managed the unit's operational budget with proficiency
Education
Certificate of Higher Education in Law -
University of London
01.2023
MA in Leadership - Technical & Vocational Education (TVET) & Workforce Development (WFD) -
The University of the West Indies
01.2016
MSc. Strategic Leadership & Management -
The University of the West Indies
01.2013
BBA – Bachelor of Business Administration -
University of New Brunswick, Canada
01.2010
Skills
- Workplace Mediation
- Coaching
- Emotional Intelligence
- Psychometric Evaluation
- Course Design and Development
- Leadership Development
Certification
- Senior Certified Professional Coach (SCPC), Coach Transformation Academy, 2024
- Certified Workplace Mediator and Trainer (CMT) in Conflict Resolution, Eckerd College, 2023
- Trainpost Tutor, United Nations, Universal Postal Union (UPU), 2023
- EQ-i 2.0 / EQ 360 Certification Course, The Emotional Intelligence Company, 2022
- Workshop Leader Certificate in Customer Service, Uplifting Service Worldwide, 2022
- Judicial Mediation & Arbitration Workshop, The UWI – Arthur Lok Jack School of Business, 2019
- Professional Certificate in Industrial Relations, The UWI – Arthur Lok Jack School of Business, 2019
- Course Design Training Workshop, Universal Postal Union, Bern, Switzerland, Bern, 2017
- Certificate in Industrial Relations Management, Employers’ Solution Centre, 2017
Timeline
Human Resource Officer (Training)
Trinidad and Tobago Postal Corporation
12.2021 - Current
Executive Director, Youth Training Department
Youth Training and Employment Partnership Programme (YTEPP) Ltd.
12.2018 - 11.2021
Human Resource Manager (Ag.)
Trinidad and Tobago Postal Corporation
04.2017 - 03.2018
Vetting Officer
Ministry of National Security
01.2016 - 09.2016
Data Survey Specialist
06.2004 - 12.2015
Certificate of Higher Education in Law -
University of London
MA in Leadership - Technical & Vocational Education (TVET) & Workforce Development (WFD) -
The University of the West Indies
MSc. Strategic Leadership & Management -
The University of the West Indies
BBA – Bachelor of Business Administration -
University of New Brunswick, Canada
- Senior Certified Professional Coach (SCPC), Coach Transformation Academy, 2024
- Certified Workplace Mediator and Trainer (CMT) in Conflict Resolution, Eckerd College, 2023
- Trainpost Tutor, United Nations, Universal Postal Union (UPU), 2023
- EQ-i 2.0 / EQ 360 Certification Course, The Emotional Intelligence Company, 2022
- Workshop Leader Certificate in Customer Service, Uplifting Service Worldwide, 2022
- Judicial Mediation & Arbitration Workshop, The UWI – Arthur Lok Jack School of Business, 2019
- Professional Certificate in Industrial Relations, The UWI – Arthur Lok Jack School of Business, 2019
- Course Design Training Workshop, Universal Postal Union, Bern, Switzerland, Bern, 2017
- Certificate in Industrial Relations Management, Employers’ Solution Centre, 2017
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