Josanne Jeffrey
San Fernando
Summary
Dynamic Assistant Slot Manager at Royal Princess Members Club with a proven track record in enhancing player satisfaction and optimizing machine performance. Skilled in employee training and effective communication, I successfully implemented initiatives that improved staff efficiency and resolved customer issues, ensuring seamless casino operations and a premium experience for VIP clients.
Casino operations professional, adept in overseeing slot machine functions and ensuring optimal performance. Proven track record of driving customer engagement and maintaining compliance with gaming regulations. Known for fostering team collaboration and consistently adapting to evolving challenges.
Overview
12
12
years of professional experience
Work History
Assistant Slot Manager
Royal Princess Members Club
San Fernando
06.2014 - Current
- Designed effective training initiatives to boost staff efficiency.
- Optimized player satisfaction through regular assessment and adjustment of machine configurations.
- Managed scheduling for staff shifts and breaks.
- Resolved customer issues promptly to ensure seamless operations.
- Regularly assessed staff and adjusted assignments to maintain efficiency.
- Provided complimentary benefits to VIP clients to enhance satisfaction.
- Interpreted rules for betting limits and gameplay.
Education
Telemarketing - Sales
Kykay
Online06.2013
Basic Home Care - Caring For The Sick And Elderly Persons in The Home
T.T.R.N.A
San Fernando 06.2013
Computer Training - Basic Computer Training (Grade A+)
Eastern Community College
San Fernando 07.2004
Mathematics, Home Economics, Social Studies, Engli
Marabella Senior Secondary School
Marabella 06.2000
Skills
- Machine maintenance
- Employee scheduling
- Slot performance analysis
- Casino operations
- Employee training
- Staff scheduling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Employee supervision
- Professionalism
- Staff training
- Time management abilities
- Continuous improvement
- Adaptability
- Problem-solving aptitude
- Rule enforcement
- Casino operations management
- Slot machine supervision
Timeline
Assistant Slot Manager
Royal Princess Members Club
06.2014 - Current
Telemarketing - Sales
Kykay
Basic Home Care - Caring For The Sick And Elderly Persons in The Home
T.T.R.N.A
Computer Training - Basic Computer Training (Grade A+)
Eastern Community College
Mathematics, Home Economics, Social Studies, Engli
Marabella Senior Secondary School