Julia Elena Franco
Bilingual assistant / Translator
Arima
Summary
Dynamic bilingual administrative professional with proven expertise at the Rape Crisis Society, excelling in scheduling coordination and customer relationship management. Adept at maintaining confidential records and managing database systems, I effectively supported program directors while enhancing client communication and service delivery. Committed to fostering a supportive environment for diverse clientele. Developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Bilingual Administrative Assistant
Rape Crisis Society
01.2019 - 01.2022
- Coordinated scheduling for counseling sessions and support group meetings.
- Managed bilingual communication for clients seeking support services.
- Entered customer information into database systems accurately and efficiently.
- Provided administrative support to program directors and volunteers as needed.
- Maintained confidential records relating to personnel matters.
Revenue Accounting Clerk
American Airlines
01.2012 - 01.2014
- Processed revenue transactions for passenger tickets and cargo services.
- Assisted in preparing monthly revenue reports for management review.
- Managed data entry and maintenance of accounting software systems.
- Collaborated with cross-functional teams to resolve billing discrepancies.
- Ensured compliance with company policies and industry regulations.
Administrative Assistant
Military Attached Office of the Bolivarian Republic of Venezuela in Trinidad and Tobago
01.2005 - 01.2009
- Managed office communications and facilitated correspondence for military operations.
- Coordinated travel arrangements and itineraries for diplomatic personnel and staff.
- Organized official documents and maintained filing systems for efficient retrieval.
- Assisted in scheduling meetings and preparing agendas for strategic discussions.
- Supported event planning and logistics for official functions and ceremonies.
Education
Early Childhood & Education -
Universidad Abierta
Venezuela - Caracas06-2005
High School Diploma - English, Spanish, Math, Geography, Family Education, Biology
Unidad Educativa Privada Santa Ana
Venezuela - Caracas08-1997
Skills
- Bilingual communication
- Database management
- Scheduling coordination
- Document organization
- Confidential record-keeping
- Customer relationship management
Certification
Community Disaster Response Team (CDRT) at Trinidad and Tobago Red Cross Society
Languages
- Spanish
- English
Job Experiences
- Rape Crisis Society, Bilingual Administrative Assistant, 01/01/19, 12/31/22, 627-7273
- American Airlines, Revenue Accounting Clerk, 01/01/12, 12/31/14, 669-5858
- Military Attached Office of the Bolivarian Republic of Venezuela in Trinidad and Tobago, Administrative Assistant, 01/01/05, 12/31/09, 627-4429
References
References available upon request.
Timeline
Bilingual Administrative Assistant
Rape Crisis Society
01.2019 - 01.2022
Revenue Accounting Clerk
American Airlines
01.2012 - 01.2014
Administrative Assistant
Military Attached Office of the Bolivarian Republic of Venezuela in Trinidad and Tobago
01.2005 - 01.2009
Early Childhood & Education -
Universidad Abierta
High School Diploma - English, Spanish, Math, Geography, Family Education, Biology
Unidad Educativa Privada Santa Ana