Juliet De Gannes

• Supported the achievement of RBC Caribbean strategic goals of accelerating revenue growth while transforming the client experience.
• Supported the First Time Right strategies by building capabilities, encouraging standardization and automation processes and optimization of processes to further enhance employees skills and knowledge for a positive experience.
• Developed effective communications to the sales team on various matters, including but not limited to, systems downtime or launch of new initiatives
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes..

• Supported successful implementations of key market initiatives
• Developed and maintained a culture of operational compliance identifying early trends and developing mitigation strategies
• Coordinated and led many of the Branches impacted initiatives, successfully.
• Practiced the Leadership model, driving to impact by partnering with the right people to achieve the collective results , in achieving the unit's goals.
• Participated in many Project meetings and/or workshops sessions, identifying gaps, risks, solutions and streamlining processes.

• Interface Lead - T24 Implementation

- Responsible for 70 Interfaces (Online, Branch

Applications) across the Caribbean (DC, EC and TT)

- Liaised directly and closely with the vendors in

ensuring all requirements were achieved.

• Quality Assurance Lead - T24 Implementation

- Responsible for leading, training and mentoring a team

of 35 FTEs across the Caribbean, in achieving a

successful T24 Project launch.

• Collaborated with cross-functional teams to ensure seamless integration of QA efforts into the System Development Lifecycle (SDLC).
• Reviewed and Authorized over 15,000 test cases ensuring execution within the different phases of test execution - Functional (FT), System Integration (SIT), User Acceptance (UAT) and Regression testing.