June Pohlmann
Glencoe
Summary
Positive, upbeat and enthusiaism bringing more than 11 years of customer- facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers and employees to promote satisfaction, resolve concerns and maintain long-term loyalty. Confident communicator recognized for consistently receiving excellent customer and employee feedback. Possesses the People Development, Integrity, Workload Management, Problem Solving and Supervisory Skills needed to uphold company standards. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
5
5
years of professional experience
Work History
Human Resource Officer
Ammsco Ltd
Chaguaramas
08.2023 - Current
- Updates all employee files, complete all HR paperwork, Contract/discilplinary/extensions paperwork
- Plan employee retreats, morale events to celebrate company anniversaries, birthdays, and other milestones
- Monitor and advise managers on effective employee performance management
- Create, maintain, and update employee job descriptions
- Create a link between the business and the employees and maintain records of HR related critical decisions
- Tracks and Conducts annual performance reviews and management development sessions for all employees
- Maintain and advise Marketing on advertising targets weekly, sned out client surveys, create marketing initiaves/meetings with new clients, assist with Marketing videos, manage Social Media and Website uploads
- Maintain detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
- Complete the entire recruitment process, including preparing job descriptions, advertising roles, background checks, conducting interviews, hiring paperwork, onboarding/induction of new staff
- Givie advice on sickness absence, performance, employment relations, pay negotiations, and redundancy
- Forecasting of manpower requirements and developing relevant manpower Plans (call- out or casually paid employees)
- Prepares reports, Board/HRC Notes, internal notes and other documents as required for Management
- Conducts training and development needs analyses and contributes to the development of customized training programmes, serves as facilitator and/or lectures in specific areas of competence
- Collates information on identified gaps in employee performance based on completed performance appraisal reports and makes recommendations for remedial training and the subsequent re-evaluation of the employee's performance post training
- Assists in the development of and provides support for employee relations projects
- Liaises with Line Managers and assists in the preparation of the Departmental Payroll budgets
- Manages the Companies Group Health Plan
- Liaises with other insurance health providers regarding new proposals and recommends any amendments to existing plan or change in service provider
- Monitors the punctuality and attendance of staff on a monthly basis and ensures that leave forms are completed to account for absences
- Assists in preparation of Board Notes on HR matters for the consideration and approval of the Human Resource Committee/ Board of Directors and prepares, submits and/or presents reports as necessary
- Completes several other tasks such as managing office needs, provide direct assistance to the Managing Director
Customer Service Officer Business Banking
Scotiabank Trinidad Ltd
Port-of-Spain
08.2020 - 02.2023
- Handled fast-paced business customer inquiries each day to consistently meet productivity and performance targets
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of updated policies and security practices
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and longstanding customers by attending closely to concerns and developing solutions
- Exceeded company productivity standards on consistent basis with effective time/desk management
Special Activities Adjustor
Scotiabank Ltd
02.2020 - 07.2020
- Contacted back-end customers to advise of Collection stages
- Assist customers with identifying challenges
- Effectively provide solutions based on banks risk appetite
- Branch Correspondence of customer arrangements
- Monitored customer feedback and accurately place in customer in correct collections stage
- Reduce company risks of loss and increase profit margins
Education
Business Management Degree -
Sital College
Port-of-Spain01-2026
Cetificate - Human Resource Management
Sital College
Port-of-Spain06.2024
Skills
- Business Development
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Inter-Department Collaboration
- Strong Analytical and Problem Solving
- Understanding Customer Needs
- Issue and Complaint Resolution
- Building Customer and Employee Trust and Loyalty
- Upbeat and Positive Personality
- Confrontation and conflict Resolution
- Performance evaluation
- Onboarding
- Records management
- Talent management
- Payroll administration
- Compensation and benefits
- Recruitment strategies
- Employee engagement
- Career development
- Performance appraisals
- Payroll management
- Empathy for Customer Service Professionals
- Communicating Vision
- Building the Manager
- Employee Relationship
- Skills for Situational Leaders
Timeline
Human Resource Officer
Ammsco Ltd
08.2023 - Current
Customer Service Officer Business Banking
Scotiabank Trinidad Ltd
08.2020 - 02.2023
Special Activities Adjustor
Scotiabank Ltd
02.2020 - 07.2020
Business Management Degree -
Sital College
Cetificate - Human Resource Management
Sital College
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