Kevin Jaggernauth
IT Specialist
Cunupia
Summary
Insightful, results-driven IT Specialist with notable success directing a broad range of corporate IT security initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Well developed and outstanding work ethic in both project management and program leadership roles throughout the project lifecycle. A passion for aligning security architecture plans and processes with security standards and business goals.
Overview
15
15
years of professional experience
6
6
Certificates
8
8
years of post-secondary education
Work History
Real Estate Agent
Self-employed
09.2021 - Current
- FIU Registered Real Estate Agent
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed market research data and changed sales plans accordingly.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Head Of IT Operations
RE-United Farmers Alliance
07.2023 - 11.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
IT Administrator
McEnearney Business Machines, ANSA McAL Trading Limited
07.2019 - 01.2021
- Managing Internal IT all systems
- Management of Internal IT systems and Management of Telecommunications on Premise VoIP system
- Company Technical Liaison for key Managed Service Providers project deployments
- Management of all On-Premises Server Operations
- Which Includes Active Directory, Domain Controller Management
- Office 365 Administrator
- Technical Lead for Migration to Cloud Hosted Voice Solution
- Provided technical training to Internal and external customers
- Technical Lead for Implementation and Migration to IaaS- Infrastructure as a Service Environment
- Kaspersky Endpoint Security Cloud Administrator
- Which entailed Remote Patch Management, Web Control, Device Control and Encryption Management
- Remote users support
- Certified to Deploy and Support Canon imageWARE Enterprise Management Console
- I have successfully deployed this Solution and it is Active at a Major Service Provider and it Manages their entire Print fleet across Trinidad and Tobago
- Instrumental in preparation and implementation of a Business Continuity Plan at the start of the SARS-CoV-2 pandemic.
Solutions Architect
McEnearney Business Machines, ANSA McAL Trading Limited
07.2017 - 01.2019
- Technical Lead for Implementation of Group Wan Project for the subsidiary McEnearney Business Machines
- Responsible for oversight and project completion
- Preparing Scope of Works Documents
- On field experience managing contractors during various projects
- Designed and proposed server configurations to meet specific Enterprise customer requirements.
- Supported Sales Team on site visits customers during pre-sales and post-sales process.
- Deployment of Enterprise software solutions such as McAfee Enterprise ePolicy Orchestrator.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Worked with developers and engineers to realize technological solutions.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Conducted post-sale requirements gathering, analysis and documentation.
Information Technology Technician/ Assistant
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
02.2011 - 01.2016
- Recruited to establish the state of the then existing systems; with specific intent to identify and evaluate all critical systems
- Deploy and manage a new information-security program and implement new computer systems and workstations
- Design and implement security processes and procedures, provide technical assistance to staff, and provide secure remote support to staff and to the clergy
- Provide Cyber security awareness training and implement industry best practices
- To supervise and maintain the daily activities of the network systems in the role of a Network Administrator.
Archivist
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
02.2011 - 01.2016
- Tasked with collecting, analyzing, digitizing and managing access to the Historical Archives and Records
- Implemented proper access to the Historical records using a model that ensures the conservation, digitization, preservation and proper usage of the Documents
- Ensured that the accuracy and integrity of the records are protected from data corruption and manipulation so that the records maintain their continuity and Historical accuracy using Industry standard encryption and security
- Creation of a fully functional Network Archives System portal with assigned resources to meet workflow needs.
- Developed classification systems to facilitate public access to archived materials.
- Researched and recorded origins, provenance, and historical significance of archival materials.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Computer Service Technician/Network Administrator
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
03.2009 - 01.2010
- Provided secure remote and on-site support for local and international visiting Clergy members
- Provided critical technical support in solving computer Software and Hardware related issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Implemented network security measures to minimize data loss.
Education
Information Systems And Management
School of Business And Computer Science
Champs Fleurs 09.2015 - 04.2016
College of Business And Computer Science
Chaguanas 07.2008 - 07.2010
BorderCom International
St. Claire 02.2008 - 06.2008
Presentation College Chaguanas
Chaguanas 09.2003 - 09.2006
Chaguanas Junior Secondary
Chaguanas 11.2002 - 07.2003
Princes Town Junior Secondary
Princes Town 02.2002 - 07.2002
Cunupia High School
Cunupia, Chaguanas 09.2000 - 02.2002
Skills
Containerization Technologies
Network Design
Technical Architecture
Software Development Lifecycle
Information Security
Patch Management
Virtualization Technologies
Remote Support
Network Security
Servers Expertise
Data Management
Hardware Troubleshooting
Software and Hardware Defined Solutions
Disaster Recovery
Service Level Agreements
Penetration Testing
Hardware and Sofware Delpoyment
Certification
A+ Certified Information Technology Technician
Affiliations
Association of Computer Professionals
References
- Fr. Kenneth Assing, Roman Catholic Clergyman.
- Mrs. Jessica James Henry, Executive Assistant.
- Mrs. Tracey Hilaire, Entrepreneur.
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Head Of IT Operations
RE-United Farmers Alliance
07.2023 - 11.2023
Real Estate Agent
Self-employed
09.2021 - Current
IT Administrator
McEnearney Business Machines, ANSA McAL Trading Limited
07.2019 - 01.2021
Solutions Architect
McEnearney Business Machines, ANSA McAL Trading Limited
07.2017 - 01.2019
Information Systems And Management
School of Business And Computer Science
09.2015 - 04.2016
Information Technology Technician/ Assistant
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
02.2011 - 01.2016
Archivist
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
02.2011 - 01.2016
Computer Service Technician/Network Administrator
The Archdiocese Of Port Of Spain, Cathedral Of The Immaculate Conception
03.2009 - 01.2010
College of Business And Computer Science
07.2008 - 07.2010
BorderCom International
02.2008 - 06.2008
Presentation College Chaguanas
09.2003 - 09.2006
Chaguanas Junior Secondary
11.2002 - 07.2003
Princes Town Junior Secondary
02.2002 - 07.2002
Cunupia High School
09.2000 - 02.2002