Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Kadi George

Kadi George

Chaguanas

Summary

Customer service professional with a strong track record at Guardian Media Ltd, specializing in sales and complaint resolution. Expertise in Microsoft Excel and time management, consistently meeting revenue targets while strengthening client relationships. Dedicated to providing exceptional service and achieving results in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Guardian Media Ltd - Print Division
01.2021 - Current
  • Attends to customers, make daily solicit/renewal calls, respond to 100% e-mails and provide quotations for prospective clients by close of business day.
  • Increase daily revenue by $2000 minimum, towards achieving individual/departmental targets.
  • Update, renew and place all online classifieds advertisements and digital subscriptions daily.
  • 50 Calls Daily to potential Classifieds/Digital Clients with a 25-40% success rate.
  • Ensure 100% A-profit/ C-Profit data entry accuracy.
  • Soliciting from competitor clients, contacting private businesses, individuals adding at least Five (5) new(competitor) customers to database daily.
  • Investigating all queries, following up with clients requests/concerns and providing prompt resolutions by close of business day.
  • Prepare pay sheets for Street Sellers weekly and carrier/distributors for deliveries.
  • Assist with Filing all Orders. Measure: Ensure all orders are filed by the end of the month.

Traffic Clerk

Guardian Media Ltd - CNC3
01.2014 - 01.2021
  • Ensure all orders entered by agencies and direct sales reps are accurate and in accordance with the orders submitted, and relevant sign-off obtained. Measure must be 100% accurate.
  • Prepare and generate daily logs for television and billboards, ensuring accuracy with programming format, relevant commercial information, and timing for transmission within stipulated deadlines. Measure: Timing and information must be 100% accurate, and logs must be printed by 4:15 pm daily.
  • Assign cart numbers for both commercial and paid programs. Measure Peter Alexander Rigsby: cart numbers must be assigned within 10 minutes of a request from Sales Reps/Editor.
  • Provide information and answer queries as necessary to advertising agencies, sales reps, clients, and other departments. Measure: must provide feedback within one hour of the query.
  • Handle all dub requests, ensuring paperwork and payments are received on time. Measure: Ensure paperwork is done within one day of request.
  • Collect logs from Master Control daily. Print run and transmission reports and attach them to the master logs. Measure: It must be done by 9:00 a.m. daily.
  • Assist with filing all orders. Measure: Ensure all orders are filed by the end of the month.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.

HR Intern

Guardian Media Ltd
01.2014 - 03.2014
  • Submits employee data reports by assembling, preparing, and analyzing data.
  • Maintains employee information by entering and updating employment and status change data.
  • Provides secretarial support by entering, formatting, and printing information; organizing work; Filing; Answering the telephone; relaying messages; Maintaining equipment and supplies.
  • Maintains employee confidence and protects operations by keeping human resource information confidential.
  • Maintains quality service by following organization standards.
  • Contributes to team effort by accomplishing related results as needed.

Education

High School -

Bishop Anstey High School East
Trincity
01.2010

Skills

  • Microsoft office expertise
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Time management
  • Negotiation skills
  • Multi-task management
  • Credit card payment processing
  • Customer service
  • Data entry
  • Sales techniques
  • Customer relationship management
  • Sales transactions
  • Tracking complaints
  • Complaint resolution

References

  • T'shura Williams, 868-331-8087, tshurageorge@gmail.com, Pharmacy Assistant, Sangre Grande Hospital
  • Solange Ribeiro, 868-312-1391, solangeribeiro@live.com, CSR, The National Insurance Board of Trinidad and Tobago

Accomplishments

  • 10 years long service awards

Timeline

Customer Service Representative

Guardian Media Ltd - Print Division
01.2021 - Current

Traffic Clerk

Guardian Media Ltd - CNC3
01.2014 - 01.2021

HR Intern

Guardian Media Ltd
01.2014 - 03.2014

High School -

Bishop Anstey High School East

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