Kafi Jones
San Juan
Summary
Organized professional with eighteen (18) years of industry experience. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Eastman And Associates Limited
08.2023 - Current
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Maintained thorough records of transactions, deliveries and requests.
- Established clear procedures for consistent approach.
- Ensure that both clients and agents receive and sign off on their contracts in a timely manner.
- Notify agents and clients of new arrivals, start and end of contract/assignment dates in a timely manner.
- Keep both client and agents abreast to the changes in both statutory policy and adjustments to contractual agreements.
- Verifying and validating all agent documentation.
- Conduct initial background checks on prospective candidates.
- Scheduling psychometric, medical and competency base testing.
- Ensuring that agent data is correctly filed in the various filing systems.
- Assist with the preliminary shortlisting of candidates and advertising of vacancies via established media networks.
- Ensure that all new agent data has been inputted on the system to ensure that all statutory deductions are made in a timely manner and that they are paid accordingly.
- Assist the consultants to meet their deadlines on time.
- Establish partnerships with tertiary, vocational and secondary school institutions.
- Liaise with various governmental and non-governmental agencies for the provision of data to honour contractual obligations.
Human Resource Officer
New Order Security Services
11.2020 - 07.2022
- Conducted both job interviews and exit surveys to verify compliance with HR best practices.
- Developed and implemented onboarding and orientation programs for new employees by ensuring that all new employees are away of the OSH Act and their responsibility to themselves as well as the organization.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions by ensuring that new employees have been registered for both NIS and BIR.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues by ensure that they adhere to the Industrial relations act and company policy.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Processed paperwork and hiring details for promotions and lateral position changes as well as ensuring that all terminated employees receive their NIS termination contracts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administrative Officer
NIPDEC - C40
12.2019 - 07.2020
- Created, prepared, and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Secretary
Telecommunication Services Of Trinidad & Tobago
08.1998 - 12.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to section manager, supervisory staff as well as employees within the department by copying, faxing, and filing documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze, and report on employee attendance and punctuality, performance, section spending data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated both employee and customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
MBA - Masters in Business Administration
School of Higher Education
San Fernando06.2014
BBA - Business Management
School of Business & Computer Science
Champ Fleur 06.2010
Associate of Applied Science - Business Management
UWI Roytec
Henry Street, Port Of Spain06.2009
Certificate -
Elders' Evening Classes
Pembroke Street, Port Of Spain06.1997
Certificate - CXC
St. Dominic's Convent
Barataria07.1994
Skills
- HR analytics/Audit & Matrix (ROYTEC)
- HR Master
- Microsoft Word, Excel, Access & Powerpoint
- Certificate in Labour Laws (ESC)
- Principles of Industrial Relations (School of Practical Accounting)
- Peoplesoft Time Reporting/HR/Finance & Purchasing 101
- Time Management/Creating & Keeping Customers
- Advance Writing Skills & Business Writing Skills
Certification
- Certified SHRM, Professional - 2014-2023
- Pitman Typewriting - Basic, Intermediate & Advance - 1994-1995
- Certificate in General Management - 2002
Affiliations
A SHRM Member - 2014-2023
A HRMATT Member - 2010 - 2022
Timeline
Service Delivery Coordinator
Eastman And Associates Limited
08.2023 - Current
Human Resource Officer
New Order Security Services
11.2020 - 07.2022
Administrative Officer
NIPDEC - C40
12.2019 - 07.2020
Secretary
Telecommunication Services Of Trinidad & Tobago
08.1998 - 12.2015
MBA - Masters in Business Administration
School of Higher Education
BBA - Business Management
School of Business & Computer Science
Associate of Applied Science - Business Management
UWI Roytec
Certificate -
Elders' Evening Classes
Certificate - CXC
St. Dominic's Convent
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