Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaieed Ali

Chaguanas

Summary

Results-driven professional with extensive experience at Amplia Communications Ltd, excelling in quality inspection and fiber optic installation. Proven ability to troubleshoot complex issues and implement effective solutions, ensuring high customer satisfaction. Strong project management and critical thinking skills contribute to successful outcomes in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Installation Inspector

Amplia Communications Ltd
10.2018 - Current
  • Investigate customer complaints regarding product quality, reliability, or performance issues
  • Collaborate with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
  • Report and track deviations from quality standards, and recommend corrective action to appropriate personnel.
  • Assist with complex troubleshooting and maintenance of fiber plant.
  • Assist with complex installations of FTTH services to both enterprise and residential customers.
  • Operation of heavy equipment (Lorry Loader and bucket truck) as necessary to ensure jobs are satisfactorily completed according to company standards.

Fiber Optic Technician

KATECH LTD
09.2017 - 09.2018
  • Installed, terminated, spliced and tested fiber optic cables.
  • Worked with other technicians as part of a team on large projects.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Telecommunications and Broadband Technician

KATECH LTD
03.2007 - 08.2017
  • Assisted with troubleshooting of wireless networks and connections.
  • Installed, set up and repaired devices and system components.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Configured settings on customer devices for secure access to their home networks.
  • Ensured all installations were completed according to industry standards and regulations.

Education

Mini MBA - Business

Austin Peay State University
Texas
03.2022

Level 7 Diploma - Strategic and Administrative Management

Brentwood Open Learning College
01.2022

Level 7 Diploma - Strategic and Administrative Management

Global Edulink
01.2022

Level 2 IVQ Diploma - Electrical Installation, Electrical And Power Transmission Installation

City And Guilds
01.2018

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Darul Uloom Boys College
07.2005

Skills

  • Quality inspection and control
  • Fiber optic installation
  • Troubleshooting and problem-solving
  • Equipment operation and maintenance
  • Customer service excellence
  • Project management methodologies
  • Critical thinking and analysis

Certification

  • Fortinet Certified Fundamentals
  • Fortinet Certified Associate
  • Cisco Certified Ethical Hacker
  • Certified Lorry Loader (ALLMI), valid until March 2030
  • Certified Bucket Truck Operator (Hard Hat North America), valid until April 2028

Timeline

Home Installation Inspector

Amplia Communications Ltd
10.2018 - Current

Fiber Optic Technician

KATECH LTD
09.2017 - 09.2018

Telecommunications and Broadband Technician

KATECH LTD
03.2007 - 08.2017

Mini MBA - Business

Austin Peay State University

Level 7 Diploma - Strategic and Administrative Management

Brentwood Open Learning College

Level 7 Diploma - Strategic and Administrative Management

Global Edulink

Level 2 IVQ Diploma - Electrical Installation, Electrical And Power Transmission Installation

City And Guilds

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Darul Uloom Boys College

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