Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Kamani Ramesh

Caroni

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Supervisor

Gulf Insurance Limited
Chaguanas Branch
04.2010 - Current
  • Maintained a strong relationship with customers through proactive communication and follow-up activities.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Managed daily operations within the department, including staffing and branch functions.
  • Assigned tasks to staff members to ensure timely completion of projects.
  • Conducted performance reviews for staff members to identify areas of improvement.
  • Maintained records of premiums collected from customers and payments made to providers.
  • Reviewed and approved insurance policies for accuracy, completeness, and compliance with regulations.
  • Resolved customer complaints regarding insurance coverage and billing issues.
  • Facilitated communication between customers, agents, brokers, and other stakeholders involved in the process of purchasing an insurance policy.
  • Monitored customer service quality standards to ensure customer satisfaction.
  • Advised clients on different types of insurance coverage available in the market based on their needs.
  • Ensured that all documents related to insurance are properly filed according to company guidelines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.

Sales Assistant

Art & More
St Augustine
11.2007 - 01.2009
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained records related to sales for store management.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Replenished merchandise on shelves as needed throughout the day.

Education

Human Resources Management

University Of The West Indies
St Augustine
09-2016

Business

Saraswati Girls Hindu College
Charlieville
06-2007

Skills

  • Customer relationship management
  • Performance appraisal
  • Insurance policy review
  • Regulatory compliance
  • Customer complaint resolution
  • Team leadership
  • Record keeping
  • Task delegation
  • Decision-making
  • Staff scheduling
  • Compliance monitoring

Accomplishments

  • I was delighted to receive awards for going above and beyond
  • I was able to receive my branch award titled 'Branch of the Month' several times for attaining the highest new business, retaining renewals, and having a low claim ratio
  • I had the opportunity to travel for work purposes outside of Trinidad, and I worked in all of the branches locally
  • I was given the task of training staff on when required

Certification

  • Certificate of Proficiency in Computer Literacy – 2015
  • State Licensing License – 2015
  • Certificate in Public Liability
  • Certificate in Practical Guide to Fire and Special Perils Insurance
  • Certificate in Practical Guide to Commercial Property Underwriting
  • Certificate in Practical Motor Underwriting
  • Certificate in Workmen's Compensation

References

References available upon request.

Timeline

Branch Supervisor

Gulf Insurance Limited
04.2010 - Current

Sales Assistant

Art & More
11.2007 - 01.2009

Human Resources Management

University Of The West Indies

Business

Saraswati Girls Hindu College

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Kamani Ramesh