Kamika Guy
Diego Martin
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand my skill set while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Supervisor
Digiwireless -Digicel Dealer
San Fernando, Trinidad And Tobago
02.2023 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Created new strategies for improving customer service standards within the organization.
Senior CSR
Cellular Planet - Bmobile Dealer
02.2022 - 02.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Identified customer service trends and reported insights to management.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided feedback and recommendations on ways to improve existing products and services.
- Engaged with customers to identify needs and provide solutions to inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of product offerings, services, and pricing structures.
Supervisor
Just Cd's and Accessories Ltd- Digicel Dealer
Mucurapo Road, St.James, Trinidad And Tobago
11.2016 - 07.2019
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Education
High School Diploma -
Mucurapo Senior Comprehensive School
Mucurapo Road St. James06-2003
Skills
- Inventory Control
- Staff Management
- Complex Problem-Solving
- Training and Mentoring
- Goal-Oriented
Timeline
Supervisor
Digiwireless -Digicel Dealer
02.2023 - Current
Senior CSR
Cellular Planet - Bmobile Dealer
02.2022 - 02.2023
Supervisor
Just Cd's and Accessories Ltd- Digicel Dealer
11.2016 - 07.2019
High School Diploma -
Mucurapo Senior Comprehensive School
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