Karen Lovelace
9 Sardonyx Drive Diamond Vale Diego Martin
Summary
Enthusiastic and highly proficient Senior Customer Service Representative with more than 20 years of customer service. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
43
43
years of professional experience
Work History
Senior Customer Service Representative
Ferreira Optical Limited
06.2000 - 11.2022
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
Insurance Agent
ALGICO
01.1996 - 11.1997
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Sales Agent
Open Telcom
09.1992 - 12.1994
- Selling pagers to individuals and companies
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Data Entry and Accounting Clerk
Colonial Life
04.1980 - 08.1984
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
- Processed insurance agents' commissions
Education
High School Diploma -
Mucurapo Senior Comprehensive
Mucurapo Road, Port Of Spain06.1979
Skills
- Interpersonal skills
- Account Management
- Documentation Review
- Customer Service
- Effective Communication
- Problem Solving
Timeline
Senior Customer Service Representative
Ferreira Optical Limited
06.2000 - 11.2022
Insurance Agent
ALGICO
01.1996 - 11.1997
Sales Agent
Open Telcom
09.1992 - 12.1994
Data Entry and Accounting Clerk
Colonial Life
04.1980 - 08.1984
High School Diploma -
Mucurapo Senior Comprehensive
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