Karim Birch
Port Of Spain,
Summary
High-performing Senior Manager with over seven (7) years of experience delivering successful improvements for business operations, profitability and team development at a managerial capacity. My broad experience includes Retail Management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and business negotiations with corporate clients to name a few. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
BRAND MANAGER
First Retail Group
Trincity New Industrial Estate
06.2018 - Current
- Oversaw the daily operations of all branches in the territories of Trinidad & Tobago and Barbados.
- Worked jointly with all Store Managers & Assistant Managers to ensure efficient running of all branches.
- Conducted monthly store performance appraisals with Managers to ensure business efficiency is maintained.
- Collaborated with Marketing teams on product launches, promotions and product roll-out strategies.
- Planned, developed, and led negotiation of key business partnership opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly, quarterly and yearly reports on sales figures, expenses, profits and operational needs.
- Evaluated store performance and incorporated feedback to implement improvement plans to SKECHERS International.
- Developed strategies to maximize sales and profitability throughout all locations.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented policies and standard operating procedures and managed quality, customer service and Stock delivery logistics.
- Developed and implemented comprehensive brand strategies to drive customer loyalty, engagement, and revenue growth.
- Provided regular reports on progress towards achieving branding and target revenue goals.
- Analyzed consumer trends and behaviors to inform strategic decisions around branding initiatives.
- Organized promotional events such as tradeshows, product launches and other activities designed to increase awareness of the company's products or services.
STAGE MANAGER
RENNAISSANCE THEATRE PRODUCTIONS
06.2012 - 10.2021
- Supervised backstage crews during productions and provided feedback as needed.
- Called out performance technical cues using wireless headsets.
- Monitored cue calls throughout the performance to ensure smooth transitions between scenes.
- Managed stage lighting, sound systems, props, scenery, and costumes for each show.
- Liaised between crew and director, relaying information regarding blocking, cues and positions.
- Provided support to actors when necessary during performances or rehearsals.
- Provided guidance on creative decisions related to staging or design elements.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
STORE MANAGER TRAINEE
Kenneth Cole (Francis Fashion Group of Companies)
West Mall, Port Of Spain
03.2017 - 06.2017
- Handled administrative duties such as payroll processing, timekeeping management and employee evaluations.
- Ensured compliance with safety regulations and maintained a clean working environment.
- Managed daily operations of the store by delegating tasks among staff members.
- Resolved customer disputes in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of all transactions within the store's database system.
- Created schedules for employees based on their availability and workload requirements.
MULTI STORE MANAGER
Platforms Plus Ltd
Port Of Spain
03.2015 - 01.2017
- Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
- Generated ideas to increase sales through creative promotions.
- Created content for promotional materials, including brochures, flyers, and websites.
- Developed social media marketing strategies to help brand company and increase sales.
- Maintained relationships with key customers through regular communication.
- Managed social media accounts and campaigns.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
ASSISTANT MANAGER TRAINEE
Payless Shoe Source
West Mall, Westmoorings, POS
03.2013 - 05.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Education
Diploma in General Management - Business Management
UWI ROYTEC
136-138 Henry Street Port Of Spain, Trinidad10-2020
Associate of Arts - Business Management
UWI ROYTEC
136-138 Henry Street Port Of Spain, Trinidad.Skills
- Campaign Planning
- Supply Chain Management
- Sales Monitoring
- Brand-Building Strategies
- Internal Communications
- Promotional Planning
- Customer Segmentation
- Employee Training
- Recruitment and Hiring
- Risk Management
- Loss Prevention
- Shift Scheduling
- Operations Management
- Store Merchandising
- Team Leadership
- Sales Strategies
- Policies and Procedures
- Product Launches
- Event Oversight
References
References available upon request.
Timeline
BRAND MANAGER
First Retail Group
06.2018 - Current
STORE MANAGER TRAINEE
Kenneth Cole (Francis Fashion Group of Companies)
03.2017 - 06.2017
MULTI STORE MANAGER
Platforms Plus Ltd
03.2015 - 01.2017
ASSISTANT MANAGER TRAINEE
Payless Shoe Source
03.2013 - 05.2015
STAGE MANAGER
RENNAISSANCE THEATRE PRODUCTIONS
06.2012 - 10.2021
Diploma in General Management - Business Management
UWI ROYTEC
Associate of Arts - Business Management
UWI ROYTEC
Similar Profiles
Yasamina GulenYasamina Gulen
INTERNATIONAL PROJECT MANAGER - EUROPE & ASIA at Nordic Retail Group ABINTERNATIONAL PROJECT MANAGER - EUROPE & ASIA at Nordic Retail Group AB
Robert WestwoodRobert Westwood
Senior Product Owner – Performance Marketing at QURATE RETAIL GROUP (QVC, HSN & Subsidiaries)Senior Product Owner – Performance Marketing at QURATE RETAIL GROUP (QVC, HSN & Subsidiaries)
Jalen GriffinJalen Griffin
Retail Sales Associate at Super Retail Group (Rebel)Retail Sales Associate at Super Retail Group (Rebel)