KARINA GREER
Arima,ARI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Agent
iQor
07.2016 - Current
- Hands-on experience using multiple popular POS programs
- Demonstrated empathy and understanding when dealing with difficult customers, resulting in a increase in customer satisfaction.
Cashier
JM's Mini Mart
01.2020 - Current
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Maintained accurate cash drawer, reconciling discrepancies to penny by less than 5%
- Assisted customers with locating items and providing product information while maintaining stocks
- Greeted customers entering store and responded promptly to customer needs.
Secretary
PINK DIAMONDS HAIR , CLOTHING AND ACCESSORIES
01.2014 - 01.2016
- Reviewed the requirements submitted by the clients
- Utilized MS excel in posting the accounts and uploaded photos of the products being sold by the company to generate more customer and make it easy to place orders
- Maintained an up-to-date database of contact information for internal and external parties
Order Processing Clerk
UNICOMER, COURTS T'DAD LIMITED
09.2014 - 12.2014
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints to ensure customer is satisfaction is met
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Waitress/Event Personnel
STELLA EXECUTIVE SERVICES
01.2012 - 01.2014
- Prepare tables by setting up linens, silverware and glasses
- Providing excellent wait service to ensure satisfaction
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Follow all relevant health department regulations
Education
High School Diploma -
BISHOP ANSTEY HIGH SCHOOL
Trincity2012
Skills
- Till Counting
- Cash Management
- Verbal and Written Communication
- Money Handling
- Issue Resolution
- Order Taking
- Credit and Cash Transactions
- Microsoft Office
- Customer Service Excellence
Certification
Peachtree Accounting
Office Administration
Conversational Basic Spanish
Administrative Assistant
Timeline
Cashier
JM's Mini Mart
01.2020 - Current
Call Center Agent
iQor
07.2016 - Current
Order Processing Clerk
UNICOMER, COURTS T'DAD LIMITED
09.2014 - 12.2014
Secretary
PINK DIAMONDS HAIR , CLOTHING AND ACCESSORIES
01.2014 - 01.2016
Waitress/Event Personnel
STELLA EXECUTIVE SERVICES
01.2012 - 01.2014
High School Diploma -
BISHOP ANSTEY HIGH SCHOOL
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