Karla Goddard
La Resource
Summary
Adaptable professional with six years of diverse experience, focused on delivering results and contributing to organizational success while creating value for clients and stakeholders.
Overview
12
12
years of professional experience
Work History
Administrative Assistant & Course Advisor
SITAL College of Tertiary Education Ltd.
Tacarigua
11.2024 - Current
- Conducts the recruitment of hundreds of individuals into the various academic programmes utilizing CRM, market metrics and social engineering.
- Manages administrative and financial operations for the University of Bedfordshire and University of Herefordshire’s satellite programs in Trinidad and Tobago (via SITAL), while supporting students throughout their academic journey and applying market metrics to evaluate local institutions.
Various Roles, Retention Center of Excellence
Columbus Communications Limited
Cunupia
01.2019 - 01.2024
- Acted as manager on multiple occasions between 2023 and 2024, which included the implementation of performance plans, liaising with company directorship, and leading daily team briefings.
- Customer Loyalty Specialist and Team Support Specialist for Trinidad, St. Lucia and St. Vincent.
- Consistently exceeded KPIs by managing high-risk cancellations, reactivating customers, converting new leads, and ensuring strong satisfaction.
Sales & Customer Engagement Specialist
Brydens
01.2019 - 01.2020
- Company Overview: Trinidad and Tobago
- Consistently exceeded sales targets by developing and implementing effective customer engagement approaches which penetrated the competitive FCMG market.
- Trinidad and Tobago
Client Relations & Administrative Support Officer
Fiems Limited
Charlieville
01.2019 - 01.2019
- Built strong client relationships which enhanced company sales, assisted with procurement and inventory tracking and delivered an efficient hybrid system which streamlined internal operations.
- Assisted with project management mandates by coordinating site visits, supporting disbursements and identifying high-performing personnel.
Customer Service Representative
Caribbean Cinema 8
Trincity
01.2015 - 12.2015
- Contributed to the day-to-day storefront operations of the theatre, in ticketing, concessions and facility maintenance throughout this vacation tenure.
Retail Sales Associate
Payless Shoe Source
Trincity
01.2014 - 12.2014
- Engaged customers in-store, assisting with selections and persuading purchases which led to a 5% sales increase throughout this vacation tenure.
Education
Associate of Science - Diploma in Business And Law
SAMS
12-2024
CAPE - Business
Bishops Anstey High School East
Trincity01.2016
Skills
- Stakeholder Communication
- Leadership
- Teamwork
- Data Analytics
- Time Management
- Documentation
- Scheduling
Volunteer Experience
- St. Mary’s Children’s Home, Tacarigua, Volunteer, 01/01/18, 12/31/19, Helped care for children and assisted with daily activities.
- Trinidad and Tobago Cancer Society, Port-of-Spain, Volunteer, 01/01/18, 12/31/19, Supported awareness campaigns and outreach events.
- Rotary Club, Port-of-Spain, Volunteer, 01/01/21, 12/31/21, Assisted with event setup and community projects.
- Aquaholics Dragon Boat Club, Volunteer, 01/01/24, 12/31/24, Helped with organizing and supporting team events.
Professional Highlights
- Achieved over one hundred registrations in five months.
- Attracted the highest quarterly revenue for Q1, 2023 at Columbus Communication.
- Successfully created the digital and physical tracking system that streamlines project management and inventory management operations at FIEMS.
- Maintained the highest retention rate for St Lucia and St Vincent campaign in 2022.
- Successfully planned and implemented multiple staff welfare and community outreach engagements.
Timeline
Administrative Assistant & Course Advisor
SITAL College of Tertiary Education Ltd.
11.2024 - Current
Various Roles, Retention Center of Excellence
Columbus Communications Limited
01.2019 - 01.2024
Sales & Customer Engagement Specialist
Brydens
01.2019 - 01.2020
Client Relations & Administrative Support Officer
Fiems Limited
01.2019 - 01.2019
Customer Service Representative
Caribbean Cinema 8
01.2015 - 12.2015
Retail Sales Associate
Payless Shoe Source
01.2014 - 12.2014
Associate of Science - Diploma in Business And Law
SAMS
CAPE - Business
Bishops Anstey High School East