Summary
Overview
Work History
Education
Skills
Volunteer Experience
Professional Highlights
Timeline
Generic

Karla Goddard

La Resource

Summary

Adaptable professional with six years of diverse experience, focused on delivering results and contributing to organizational success while creating value for clients and stakeholders.

Overview

12
12
years of professional experience

Work History

Administrative Assistant & Course Advisor

SITAL College of Tertiary Education Ltd.
Tacarigua
11.2024 - Current
  • Conducts the recruitment of hundreds of individuals into the various academic programmes utilizing CRM, market metrics and social engineering.
  • Manages administrative and financial operations for the University of Bedfordshire and University of Herefordshire’s satellite programs in Trinidad and Tobago (via SITAL), while supporting students throughout their academic journey and applying market metrics to evaluate local institutions.

Various Roles, Retention Center of Excellence

Columbus Communications Limited
Cunupia
01.2019 - 01.2024
  • Acted as manager on multiple occasions between 2023 and 2024, which included the implementation of performance plans, liaising with company directorship, and leading daily team briefings.
  • Customer Loyalty Specialist and Team Support Specialist for Trinidad, St. Lucia and St. Vincent.
  • Consistently exceeded KPIs by managing high-risk cancellations, reactivating customers, converting new leads, and ensuring strong satisfaction.

Sales & Customer Engagement Specialist

Brydens
01.2019 - 01.2020
  • Company Overview: Trinidad and Tobago
  • Consistently exceeded sales targets by developing and implementing effective customer engagement approaches which penetrated the competitive FCMG market.
  • Trinidad and Tobago

Client Relations & Administrative Support Officer

Fiems Limited
Charlieville
01.2019 - 01.2019
  • Built strong client relationships which enhanced company sales, assisted with procurement and inventory tracking and delivered an efficient hybrid system which streamlined internal operations.
  • Assisted with project management mandates by coordinating site visits, supporting disbursements and identifying high-performing personnel.

Customer Service Representative

Caribbean Cinema 8
Trincity
01.2015 - 12.2015
  • Contributed to the day-to-day storefront operations of the theatre, in ticketing, concessions and facility maintenance throughout this vacation tenure.

Retail Sales Associate

Payless Shoe Source
Trincity
01.2014 - 12.2014
  • Engaged customers in-store, assisting with selections and persuading purchases which led to a 5% sales increase throughout this vacation tenure.

Education

Associate of Science - Diploma in Business And Law

SAMS
12-2024

CAPE - Business

Bishops Anstey High School East
Trincity
01.2016

Skills

  • Stakeholder Communication
  • Leadership
  • Teamwork
  • Data Analytics
  • Time Management
  • Documentation
  • Scheduling

Volunteer Experience

  • St. Mary’s Children’s Home, Tacarigua, Volunteer, 01/01/18, 12/31/19, Helped care for children and assisted with daily activities.
  • Trinidad and Tobago Cancer Society, Port-of-Spain, Volunteer, 01/01/18, 12/31/19, Supported awareness campaigns and outreach events.
  • Rotary Club, Port-of-Spain, Volunteer, 01/01/21, 12/31/21, Assisted with event setup and community projects.
  • Aquaholics Dragon Boat Club, Volunteer, 01/01/24, 12/31/24, Helped with organizing and supporting team events.

Professional Highlights

  • Achieved over one hundred registrations in five months.
  • Attracted the highest quarterly revenue for Q1, 2023 at Columbus Communication.
  • Successfully created the digital and physical tracking system that streamlines project management and inventory management operations at FIEMS.
  • Maintained the highest retention rate for St Lucia and St Vincent campaign in 2022.
  • Successfully planned and implemented multiple staff welfare and community outreach engagements.

Timeline

Administrative Assistant & Course Advisor

SITAL College of Tertiary Education Ltd.
11.2024 - Current

Various Roles, Retention Center of Excellence

Columbus Communications Limited
01.2019 - 01.2024

Sales & Customer Engagement Specialist

Brydens
01.2019 - 01.2020

Client Relations & Administrative Support Officer

Fiems Limited
01.2019 - 01.2019

Customer Service Representative

Caribbean Cinema 8
01.2015 - 12.2015

Retail Sales Associate

Payless Shoe Source
01.2014 - 12.2014

Associate of Science - Diploma in Business And Law

SAMS

CAPE - Business

Bishops Anstey High School East
Karla Goddard