KARON RAGOOBARSINGH
Arima
Summary
Experienced Administrative and Customer Service Professional with over20 years of diverse experience across administrative support, customer relations, data entry, marketing and project management. Adept at supporting marketing events, streamlining processes, and fostering a customer-focused environment to achieve organizational goals. Recognized for exceptional communication, problem-solving, and organizational skills, with a proven track record of success in the public transport, automotive, and service industries. Committed to delivering excellence and professionalism in every role.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clerk II
PTSC – Public Transport Service Corporation
05.2020 - Current
- Continued Clerk I duties as stated below.
- Managed the IQOR executive charter account entailing scheduling, generating Waybills, developed customized training for the selected drivers, and implemented a customer-specific policy for IQOR service operations
- Generated monthly reports to highlight performance and productivity levels against service level agreements
- Conducted site visits for ticket traders’ applications to access against the Corporation’s criteria for granting approvals
- Assisting with marketing events including vendor selection, event planning and set-up and ushering activities
Clerk I
PTSC – Public Transport Service Corporation
02.2012 - 05.2020
- Distributed and maintained accurate records of customers travel cards service
- Performed monthly reconciliation reports for travel cards
- Facilitated charter bookings, ensuring seamless transactions
- Fulfilled charter requests by generating customer quotes, contracts, and other relevant documents to facilitate customer requests
- Produced monthly revenue status reports against quarterly revenue targets
- Delivered annual customer service training with Bus Drivers ensuring alignment with corporate standards
Customer Service Representative
PTSC – Public Transport Service Corporation
02.2011 - 02.2012
- Providing information to customers about daily bus schedules
- Performed service recovery by addressing complaints and providing solutions for increased customer satisfaction
Data Entry Clerk (Contract)
PTSC – Public Transport Service Corporation
07.2010 - 02.2011
- Successfully transferred data from legacy system to Peach Tree for accounting efficiency
Service Clerk
Toyota Trinidad and Tobago Ltd
09.2008 - 01.2010
- Assisted customers with vehicle service inquiries and scheduling
- Addressed customer feedback and escalated issues to appropriate departments
Cashier
The Water Source
07.2008 - 09.2008
- Handled customer transactions at the cashier desk with efficiency and professionalism
- Responded to product inquiries and assisted customers with purchases
Accounts Clerk
Barry & Ed Flooring Inc. NY
09.2004 - 01.2008
Data Entry Clerk
PepsiCo Ltd
07.2003 - 09.2003
Administrative Assistant
Johnson’s Finishing School
02.2003 - 06.2003
Airport Customer Service Representative
British West Indies Airways
12.2000 - 05.2002
Accounts/Data Entry Clerk
ABC International Couriers
04.1998 - 01.2000
Sales Manager
Daniel’s Boutique
10.1997 - 01.1998
Cashier
Pizza Boys
10.1995 - 04.1996
Education
Diploma - Project Management
School of Practical Accounting
01.2019
Skills
- Relationship building
- Document management
- Quality control
- Schedule and calendar management
- Verbal and writing communication
- Customer communication
- Customer service
- Problem-solving
- Staff training
- Professional and mature
References
Dr. Pernel Roberts, Senior Project Manager, 686-0762, ANSA McAL Limited
Certification
- Certificate in Event Management, Public Relations and Protocol – Certified (June2013)
- Customer1st International Accredited Programme Training (April2012)
- CXC Certificate (1995)
Timeline
Clerk II
PTSC – Public Transport Service Corporation
05.2020 - Current
Clerk I
PTSC – Public Transport Service Corporation
02.2012 - 05.2020
Customer Service Representative
PTSC – Public Transport Service Corporation
02.2011 - 02.2012
Data Entry Clerk (Contract)
PTSC – Public Transport Service Corporation
07.2010 - 02.2011
Service Clerk
Toyota Trinidad and Tobago Ltd
09.2008 - 01.2010
Cashier
The Water Source
07.2008 - 09.2008
Accounts Clerk
Barry & Ed Flooring Inc. NY
09.2004 - 01.2008
Data Entry Clerk
PepsiCo Ltd
07.2003 - 09.2003
Administrative Assistant
Johnson’s Finishing School
02.2003 - 06.2003
Airport Customer Service Representative
British West Indies Airways
12.2000 - 05.2002
Accounts/Data Entry Clerk
ABC International Couriers
04.1998 - 01.2000
Sales Manager
Daniel’s Boutique
10.1997 - 01.1998
Cashier
Pizza Boys
10.1995 - 04.1996
Diploma - Project Management
School of Practical Accounting
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