Kasi Jackman
Summary
Accomplished Network Operations Center Engineer with a proven track record at Amplia Communications Limited, enhancing network performance and reducing downtime by swiftly resolving complex issues. Proficient in FTTx and GPON technology, coupled with strong problem-solving capabilities, also demonstratinng proficiency in Microsoft Office Suite, contributing to efficient documentation and presentation.
Overview
9
9
years of professional experience
Work History
Network Operations Center Engineer
Amplia Communications Limited
06.2022 - Current
- Managed and maintained network infrastructure to ensure high availability and performance for enterprise clients.
- Troubleshot and resolved complex network issues, improving service reliability.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Kept detailed records of all incidents, contributing to a comprehensive knowledge base for future reference and analysis.
- Reduced downtime for clients by quickly identifying and resolving network issues.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Fibre To The Home Tier 2 Technical Support
Digicel Trinidad And Tobago Limited
01.2022 - 06.2022
- Resolved complex networking issues escalated from Tier 1 support.
- Provided technical expertise on Broadband, IPTV, and VoIP issues, aligning solutions with best practices.
- Delivered technical training and support to internal teams, enhancing their ability to handle advanced technical problems.
- Assisted in the design and implementation of network solutions, supporting business customers and ensuring system reliability.
Fibre To The Home Tier 1 Technical Support
Digicel Trinidad And Tobago Limited
08.2017 - 01.2022
- Analyzed customer issues, identified underlying problems, and provided effective resolutions.
- Worked collaboratively with internal departments to resolve network-related issues, ensuring high service quality.
- Gathered and documented customer information, aiding in the swift diagnosis and resolution of technical problems.
Waterproofer
Dover Waterproofing Technologies Limited
04.2017 - 08.2017
- Assisted in the application of waterproofing materials and worked with various chemicals and coating products.
- Supported the team in maintaining high standards of workmanship and safety.
- Increased longevity of building structures by applying high-quality waterproofing products in various environments.
- Optimized material usage through accurate estimation of project requirements, reducing overall costs for clients.
Petroleum Industry Project
University Of Trinidad And Tobago
04.2015 - 07.2017
- Engaged in a simulated work environment to develop effective communication and technical skills.
- Conducted research and presented findings on industry-related projects, enhancing problem-solving capabilities.
Education
National Engineering Technicians Diploma (NETD) - Petroleum Engineering
University of Trinidad And Tobago
09.2014
Pre-University Program (PUP) - Certificate – Proficiency in Chemistry And Physics
University of Trinidad And Tobago
09.2011
Security+ -
School of Business And Computer Science
08.2009
Certificate of Completion - Network+
School of Business And Computer Science
09.2007
Certificate of Completion - A+
School of Business And Computer Science
07.2007
Caribbean Examination Council (CXC) O'Level -
El Dorado West Secondary School
07.2006
Skills
- Network Layouts and Troubleshooting: Comprehensive understanding of network design, architecture, and troubleshooting
- FTTx and GPON Technology: In-depth knowledge of fiber technologies and their applications
- Microsoft Office Suite: Proficient in Excel, PowerPoint, and other Office tools for documentation and presentation
- Web Development: Competent in HTML, CSS, and JavaScript for developing and maintaining web applications
- VoIP and IPTV Support: Expertise in supporting and troubleshooting VoIP and IPTV services
Sporting Accolades:
- Most Outstanding Defender, La Horquetta/Talparo Constituency Football League (2019)
- Sport Scholarship Program, University of Trinidad and Tobago (2015)
- Most Valuable Player Award, UTT's O'Meara Campus's Football Team (2014)
- Captain of O'Mera Football Team, League Winners, UTT's Intercampus Football League (2012)
Timeline
Network Operations Center Engineer
Amplia Communications Limited
06.2022 - Current
Fibre To The Home Tier 2 Technical Support
Digicel Trinidad And Tobago Limited
01.2022 - 06.2022
Fibre To The Home Tier 1 Technical Support
Digicel Trinidad And Tobago Limited
08.2017 - 01.2022
Waterproofer
Dover Waterproofing Technologies Limited
04.2017 - 08.2017
Petroleum Industry Project
University Of Trinidad And Tobago
04.2015 - 07.2017
National Engineering Technicians Diploma (NETD) - Petroleum Engineering
University of Trinidad And Tobago
Pre-University Program (PUP) - Certificate – Proficiency in Chemistry And Physics
University of Trinidad And Tobago
Security+ -
School of Business And Computer Science
Certificate of Completion - Network+
School of Business And Computer Science
Certificate of Completion - A+
School of Business And Computer Science
Caribbean Examination Council (CXC) O'Level -
El Dorado West Secondary School
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