KATHRYN ZAMORE-MARSHALL
Summary
I am an experienced clerk with exceptional typing and data entry abilities and results-driven nature. I am knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. I always strived to be pleasant, friendly and polished team player well-qualified to handle any kind of typing requirements. Consistently produces high-quality work in demanding, fast-paced environments. Adapt at working quickly to process paperwork, type documents and mail correspondence. Proficient in managing multi-line telephone systems, using MicroSoft Office and adapting to new processes. I intend to be punctual, reliable and attentive to business and customer needs.
Overview
9
9
years of professional experience
Work History
Clerk Typist
Ministry Of Communications And Information
03.2014 - 08.2016
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Provided diverse clerical support to business personnel.
Clerk/Typist
Min Of Legal Affairs Intellectual Property Office
06.2013 - 11.2014
- Validated and processed more than fifteen (15) files each day with 90% accuracy rate.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Produced high-quality communications for internal and external use.
Customer Service Representative
Bmobile Cellular Planet
05.2012 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerk Typist/Customer Service Representative
Ministry Of Foreign Affairs & Communication
10.2011 - 04.2012
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
Clerk Typist/Customer Service Representative
Ministry Of National Security
08.2011 - 09.2011
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Insurance Underwriter
The Great Northern Insurance Company Ltd
09.2007 - 07.2010
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
Education
High School Diploma -
Diego Martin Government Secondary School
Diego Martin, Trinidad And Tobago06.2005
Skills
- Goal Setting
- Change Management
- Training and Development
- Customer Service Orientation
- Team Collaboration
- Record Keeping
- Strong Communication
- Attention to Detail
- Accurate Data Entry
- Microsoft Office Proficiency
- Office Equipment Operation
Timeline
Clerk Typist
Ministry Of Communications And Information
03.2014 - 08.2016
Clerk/Typist
Min Of Legal Affairs Intellectual Property Office
06.2013 - 11.2014
Customer Service Representative
Bmobile Cellular Planet
05.2012 - 06.2013
Clerk Typist/Customer Service Representative
Ministry Of Foreign Affairs & Communication
10.2011 - 04.2012
Clerk Typist/Customer Service Representative
Ministry Of National Security
08.2011 - 09.2011
Insurance Underwriter
The Great Northern Insurance Company Ltd
09.2007 - 07.2010
High School Diploma -
Diego Martin Government Secondary School
Similar Profiles
Feras K. AlmadaniFeras K. Almadani
Strategic Change and Communication Specialist at Ministry of Communications and Information Technology (MCIT)Strategic Change and Communication Specialist at Ministry of Communications and Information Technology (MCIT)
SULTAN ABDULLAH ALSALAMAHSULTAN ABDULLAH ALSALAMAH
Administrative Support Specialist - Minister's Office at Ministry of Communications and Information TechnologyAdministrative Support Specialist - Minister's Office at Ministry of Communications and Information Technology
Abdulah Ahmed Al-MohainiAbdulah Ahmed Al-Mohaini
Acting Director of Planning & Performance Department – Executive Expert at Ministry of Communications and Information Technology (MCIT)Acting Director of Planning & Performance Department – Executive Expert at Ministry of Communications and Information Technology (MCIT)