Katiza Joseph
Summary
Sales Professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Export Account Executive
Carib Glassworks Limited
03.2023 - Current
- Gather market intelligence relevant to export conditions and assist in the formulation and reviewing of market strategies for the export market.
- Actively research and identify new customers/opportunities
- Develop and maintain profitable relationships with customers with a view to identifying their needs, securing orders and maximizing customer satisfaction levels.
- Assist with the design and redesign of new glass/plastic packages.
- Assist in production scheduling to facilitate customer’s orders and delivery requirements.
- Management of an annual sales portfolio of TTD52M
- Assist in preparing and reviewing annual sales budget, monthly sales forecasts & monitoring variances with actual sales for both CGL and Ansa Polymer product portfolios.
- Responsibility for the sales and customer relationships in eight CARICOM markets.
Key Account Executive
Ultra-Pharm Marketing Limited
11.2022 - 03.2023
- Leveraged strategic planning to penetrate key accounts by maintaining customer relationships with these key accounts.
- Monitoring sales, trends and competitor activities to ensure that assigned targets are met and exceeded. Preparing sales forecasts and recommendations based on trends and variances.
- Utilization of key account plans and strategies to drive customer orders and increase sales.
- Work with the Marketing Department to ensure all Marketing & Sales activities are executed successfully
- Work with sales teams to ensure that orders are captured and delivered on time. Also ensuring stock levels are maintained with minimal returns.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Account Manager
Telecommunications Services of T&T, TSTT
06.2015 - 07.2022
- Manage customer profiles, updates on opportunities, wins and losses, utilizing Salesforce CRM
- Manage efforts and direction of various support teams to ensure timely service delivery.
- Contributed to annual revenue goals by selling new services and developing new accounts. Renewal and preparation of annual and term contracts
Managed a portfolio of TTD13 million in revenues for fiscal April 2021 to March 2022 - TTD$600,000 in additional equipment sales fiscal April 2021 to March 2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Encouraged participation in NPS bi-annual survey
Senior Research Officer
YTEPP Ltd
06.2014 - 05.2015
- Supervision of staff engaged in collection, collation and compilation of raw data
- Organize and executes research projects for submission to formulate institution’s policies
- Plans, organizes and conducts qualitative and quantitative research on areas including entrepreneurial development, skill acquisition and labour market trends
- Conduct training as necessary for data collection activities
- Monitor all projects in the field to ensure success
- Preparation of analytical and evaluative reports for policy making
- Analysis of effectiveness of social and economic programmes and projects
Research Analyst
Ministry of National Security
06.2004 - 05.2014
- Preparation and generation of strategic reports
- Interpreting, Analyzing and disseminating data – Use of data to develop plans and review performances
- Management skills – ability to multitask while managing work groups and teams
- Exercising team leadership/supervisory skills
- Recommend/Generate strategies to meet objectives
- Practice good Customer Relations - developing and maintaining relationships with all key stakeholders
Reservation Agent (Call Centre Staff)
BWIA West Indies Airways
09.1997 - 05.2004
- Managed on average 100 calls per shift.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues
Education
Data Analysis And Mgmt Reporting Using MS Excel
The Arthur Lok Jack Global School of Business
Mt Hope02.2023
Certificate in Project Management -
UWI Open Campus
St Augustine2012
MSc - Mediation Studies
The University of The West Indies
St Augustine2011
Spanish Levels - Introductory Spanish - Levels 1A&1B
The University of The West Indies
St Augustine2009
BSc. - Management Studies
The University of The West Indies
St Augustine2007
Skills
- Lead Generation
- Teamwork and Collaboration
- CRM Software
- Strategic Account Planning
- Revenue Growth
- Customer Service
- Business Development
- Acquisition and Retention Strategies
- Persuasive Negotiations
Certification
- Certified by Value Selling Associates
- Certified Mediator
Timeline
Export Account Executive
Carib Glassworks Limited
03.2023 - Current
Key Account Executive
Ultra-Pharm Marketing Limited
11.2022 - 03.2023
Account Manager
Telecommunications Services of T&T, TSTT
06.2015 - 07.2022
Senior Research Officer
YTEPP Ltd
06.2014 - 05.2015
Research Analyst
Ministry of National Security
06.2004 - 05.2014
Reservation Agent (Call Centre Staff)
BWIA West Indies Airways
09.1997 - 05.2004
Data Analysis And Mgmt Reporting Using MS Excel
The Arthur Lok Jack Global School of Business
Certificate in Project Management -
UWI Open Campus
MSc - Mediation Studies
The University of The West Indies
Spanish Levels - Introductory Spanish - Levels 1A&1B
The University of The West Indies
BSc. - Management Studies
The University of The West Indies
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