Katrisha Moore

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Maintained accurate records of pick-ups, deliveries, and signatures to guarantee proper documentation for all transactions.
• Assisted in streamlining internal processes by organizing and filing important documents within the office environment.
• Developed strong rapport with regular clients leading to increased loyalty towards our messenger services over time.
• Supported office teams with administrative tasks such as photocopying, scanning, or data entry whenever required, improving overall productivity levels significantly.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

• Informed stakeholders about key findings from fieldwork activities via clear and concise presentations at meetings or conferences.
• Improved team efficiency by streamlining the process of collecting, organizing, and presenting field data.
• Enabled efficient resource allocation by providing accurate assessments of materials needed for various stages of project implementation based on field observation.

Operated throughout grocery store.