Kavita Basdeo
Chaguanas,
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Sales Administrator
Amplia Comminucations Ltd
05.2021 - Current
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports with Excel spreadsheet functions.
- Assisted development and implementation of new administrative procedures.
- Processed assigned tasks accurately and within agreed timeframes to meet service standards.
Workforce Real Time Analyst
Direcone Ltd
02.2016 - 03.2021
- Collaborated with senior and department leaders to develop and implement workforce plans
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Completes root-cause analysis to determine and quantify reasons for forecast variants and recommend changes to enhance forecast accuracy and effectiveness.
- Created and updated different documents, reports and spreadsheets with software such as Microsoft Excel, Tableau and Microsoft Word
Education
BBA - Business Management
University of The Southern Caribbean
St. Joseph, Maracas06.2019
Skills
- Data Analysis and Reporting
- Microsoft Suite (Excel, Word, Powerpoint)
- Project Coordinator
- Leadership
- Problem Solving
- Time Management
- Multitasking
Timeline
Sales Administrator
Amplia Comminucations Ltd
05.2021 - Current
Workforce Real Time Analyst
Direcone Ltd
02.2016 - 03.2021
BBA - Business Management
University of The Southern Caribbean
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