Kavita Doopraj
Summary
Experienced Applications Analyst with over 15 years experience working in the telecommunications industry. Strong analytical and problem solving skills accompanied with a detail-oriented approach with strong emphasis on accuracy and quality. Solid background and experience in data analysis, data gathering, troubleshooting, application and user support.
Overview
20
20
years of professional experience
Work History
IT Consultant - Applications Analyst
Concepts & Services (outsourced To TSTT)
06.2015 - Current
- Provide knowledge transfer and training to team members on application support, report analysis and development
- Gather report requirements and specifications to design, develop and distribute reports as required by the various lines of business
- Report Automation of in-house reports, which have been developed, to make them more accessible to the various business streams and thereby increase the work efficiency
- Work along with the financial teams to implement tools to increase and manage the revenue collections drive for the organization
- Implementation and documentation of processes, process flows, troubleshooting, quality assurance methods
- Administrator support for Billing Application (Optiva) CRM Module
- Administrator support to a new Billing Application system to allow for a smooth transition. The technical requirements, functionalities, quality assurance and defects of the new application are of main focus. Processes and problem resolution steps were documented and implemented followed by the subsequent knowledge transfer to other team members and users.
Applications Analyst
Telecommunications Services Of Trinidad & Tobago
09.2005 - 03.2015
- Successfully performed the role of Data migration and Reporting lead for the upgrade of the Billing and Rating Application
- Collaborated with the business, IT teams and the vendor to analyze business requirements in development, testing and implementation of new functionalities
- System and Strategic analysis of application data and process flows which enabled the data to be interpreted to determine and forecast revenues, trends, sales, performance and productivity.
- Implemented key financial and reconciliation tools which effectively increased the accuracy and efficiency of financial reporting
- Provided support for the CRM application module (Optiva) to ensure stability, reliability and proper functionality
- Provided 2nd tier support to the Helpdesk/Call Center to troubleshoot and resolve customer issues
- Developed and generated business and financial reports based on qualitative and quantitative analysis on the system and business
- Provided technical support and evidence to both internal and external auditors for verification of data integrity and proper processes
- Provided user support and training to business users and other IT teams as required
- Successfully led the invoicing and billing activities for the mobile business
Support Analyst
Telecommunications Services Of Trinidad & Tobago
03.2004 - 08.2005
- Provided user support and query resolution on both the TDMA and GSM billing applications
- Developed an online reporting platform for use by the business
- Administration of user accounts, password resets, user profiles, user management
- Developed, gathered, validated and maintained business and financial reports based on queries and qualitative analysis
- Database maintenance with regards to consistency and validity of information
Education
Bachelor of Science - Computer Science
UWI (University of The West Indies)
Trinidad & Tobago07.2003
Skills
- Data Analysis
- Reporting design and development
- Data migration
- Unix, Windows
- Database - Oracle, SQL Server
- Data gathering
Timeline
IT Consultant - Applications Analyst
Concepts & Services (outsourced To TSTT)
06.2015 - Current
Applications Analyst
Telecommunications Services Of Trinidad & Tobago
09.2005 - 03.2015
Support Analyst
Telecommunications Services Of Trinidad & Tobago
03.2004 - 08.2005
Bachelor of Science - Computer Science
UWI (University of The West Indies)
Similar Profiles
Cassandra SeatonCassandra Seaton
Acting Workforce Management Administrator Supervisor at TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO (TSTT)Acting Workforce Management Administrator Supervisor at TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO (TSTT)
Candice EdwardsCandice Edwards
Account Manager at TSTT – Corporate ServicesAccount Manager at TSTT – Corporate Services
Yuan Daniel Dela CruzYuan Daniel Dela Cruz
Customer Service Representative at Outsourced Quality Assured ServicesCustomer Service Representative at Outsourced Quality Assured Services