Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kavita Gokool

Arima,ARI

Summary

Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

25
25
years of professional experience

Work History

Relationship Manager Financial Solutions

RBC Royal Bank (Trinidad & Tobago) Limited
11.2018 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.

Senior Account Manager

RBC Royal Bank (Trinidad & Tobago) Limited
03.2015 - 11.2018
  • Developed long-lasting client relationships by providing exceptional customer service and support.

Account Manger

RBC Royal Bank (Trinidad & Tobago) Limited
01.2008 - 03.2015
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Information Support Office

RBC Royal Bank (Trinidad and Tobago) Limited -ATM
04.2006 - 01.2008


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Branch Junior Trainee

RBC Royal Bank (Trinidad & Tobago) Limited
04.2005 - 04.2006
  • Supported senior staff members with research tasks, contributing to the successful completion of projects.
  • Participated in training sessions to enhance professional development and stay current with industry trends.
  • Increased company visibility by assisting in social media marketing efforts and creating engaging content for online platforms.

Information Support Officer -Discounts

RBC Royal Bank (Trinidad & Tobago) Limited
03.2004 - 04.2005
  • Created, prepared, and delivered reports to various departments.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.

Information Support Officer - Standings Orders

RBC Royal Bank (Trinidad & Tobago) Limited
04.2003 - 04.2004
  • Streamlined processes to maximize operational results.
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.

Customer Service Representative

RBC Royal Bank (Trinidad and Tobago) Limited
01.2001 - 04.2003
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Account Clerk

ANSA Automotive
08.2000 - 01.2001
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Received and entered vendor bills, printed checks and set up electronic debits.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.

Education

SITAL
Chaguanas, Trinidad And Tobago

Associate of Arts - Marketing

University of London
Professional Institue Of Marketing -St Augustine
12-2005

High School Diploma -

St Augustine Senior Secondary School
St Augustine
06-1999

Skills

  • Client relationships
  • Relationship building and management
  • Strong written and communication skills
  • Strong analytical and team skills
  • Self- Motivated
  • Able to demonstrate imitative
  • Excellent organizational skills
  • Ability to work in a fast pace environment
  • Team Player
  • Sales reporting
  • Client engagement

Accomplishments

  • Achievements : Ranked in the top 10 in the TT Market - Credit Sales -RMFS 2023 & 2024
  • Top Relationship Manager Financial Solutions 2021 / 2022 , 2022/ 2023 & 2023/ 2024- St Augustine Branch
  • RBC Royal Bank (Trinidad & Tobago) Limited - Gold Award 2015

Additional Information

References : Mr. Neil Grant , Director Operations and Soundness

5th Floor Independence Square, Port of Spain

Telephone Number :707-0609.



Mrs. Fianna Lalla Seenath, Regional Operations Officer

7-9 St Clair Avenue. Port of Spain

Telephone Number:469-4177

Timeline

Relationship Manager Financial Solutions

RBC Royal Bank (Trinidad & Tobago) Limited
11.2018 - Current

Senior Account Manager

RBC Royal Bank (Trinidad & Tobago) Limited
03.2015 - 11.2018

Account Manger

RBC Royal Bank (Trinidad & Tobago) Limited
01.2008 - 03.2015

Information Support Office

RBC Royal Bank (Trinidad and Tobago) Limited -ATM
04.2006 - 01.2008

Branch Junior Trainee

RBC Royal Bank (Trinidad & Tobago) Limited
04.2005 - 04.2006

Information Support Officer -Discounts

RBC Royal Bank (Trinidad & Tobago) Limited
03.2004 - 04.2005

Information Support Officer - Standings Orders

RBC Royal Bank (Trinidad & Tobago) Limited
04.2003 - 04.2004

Customer Service Representative

RBC Royal Bank (Trinidad and Tobago) Limited
01.2001 - 04.2003

Account Clerk

ANSA Automotive
08.2000 - 01.2001

SITAL

Associate of Arts - Marketing

University of London

High School Diploma -

St Augustine Senior Secondary School

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Kavita Gokool