Kayla Chapman
#55 Kiwi Avenue, New Grange Development, Sou Sou Land
Summary
Seasoned professional with a robust background in law enforcement and customer service, notably with the Ministry of National Security. Excelled in investigative skills and conflict resolution, enhancing community safety and customer satisfaction. Demonstrated integrity and proficiency in report writing, achieving significant improvements in incident documentation and customer service efficiency.
Overview
11
11
years of professional experience
Work History
Police Officer
Ministry of National Security
Tobago, Trinidad And Tobago
09.2015 - Current
- Prepared detailed reports on incidents and arrests made.
- Wrote detailed arrest and accident reports.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Advised citizens on safety precautions and preventive measures against crime.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Patrolled designated to identify criminal activities, prevent incidents and executed warrants.
Data Entry Clerk
Unit Trust Corporation
Scarborough, Trinidad And Tobago
11.2013 - 02.2015
- Screened and regularly answered calls to provide assistance to important clients.
- Maintained data entry requirements by following data program techniques and procedures.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Followed data program techniques and procedures to maintain data entry requirements.
Customer Service Representative
Unicomer
Tobago, Trinidad And Tobago
09.2013 - 11.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Scarborough Secondary School
Shaw Park, Tobago06-2013
High School Diploma -
Scarborough Secondary School
Shaw Park, Tobago06-2011
Skills
- Traffic direction
- Weapons safety
- Domestic violence prevention
- Arrest and detention
- Investigative skills
- Integrity and honesty
- Conflict resolution tactics
- De-escalation techniques
- Law enforcement
- Firearms proficiency
- Report writing
Affiliations
- I enjoy playing netball, athletics, listening to music, playing the steel pan, singing, socializing with people and travelling.
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Police Officer
Ministry of National Security
09.2015 - Current
Data Entry Clerk
Unit Trust Corporation
11.2013 - 02.2015
Customer Service Representative
Unicomer
09.2013 - 11.2013
High School Diploma -
Scarborough Secondary School
High School Diploma -
Scarborough Secondary School