Kayla Phillips
Summary
Motivated and detail-oriented professional with a strong academic background and a passion for learning. Possesses excellent communication and interpersonal skills, coupled with a proactive approach to problem-solving. Demonstrates adaptability and a quick grasp of new concepts, showcasing a commitment to personal and professional growth. Eager to contribute energy, enthusiasm, and a solid work ethic to a dynamic team, while leveraging a foundation of theoretical knowledge gained through academic pursuits.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Anita's Hott Stuff Styles And Accessories LTD.
10.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company pages and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Volunteer
Trinidad And Tobago Coast Guard, Senior Rates Mess
07.2023 - 12.2023
- Assisted in the planning, execution and coordination of the Trinidad and Tobago Coast Guard, Senior Rates Mess Ball and Award Ceremony for 2023.
Volunteer
Bead Cafe
08.2022 - 08.2022
- Assisted in the execution of classes at the First Citizens Girls First Event 2022
Volunteer
Trinidad And Tobago Coast Guard, Senior Rates Mess
07.2019 - 12.2020
- Assisted in the planning, execution and coordination of Retirement functions for the Trinidad and Tobago Coast Guard, Senior Rates Mess
Education
Diploma - Event Management
T&T Business Etiquette & Protocol Specialists Ltd.
Port Of Spain, Trinidad And Tobago06.2024
High School Diploma -
Providence Girls' Catholic High School
Belmont, Trinidad And Tobago04.2023
Skills
- Team Player
- Exceptional Organizational Skills
- Time Management Skills
- Creative
- Effective Communicator
- Problem Slover
- Detail Oriented
- Basic Knowledge of Microsoft Office
References
- Lisa Lezama
Secondary School Teacher
Providence Girls
748-3045
- Makeda Granderson
Secondary School Teacher
Providence Girls
731-4427
- Rachel Lee Him
CEO
Lara Lee Linens & Party Rentals
740-1090
Timeline
Customer Service Representative
Anita's Hott Stuff Styles And Accessories LTD.
10.2023 - 12.2023
Volunteer
Trinidad And Tobago Coast Guard, Senior Rates Mess
07.2023 - 12.2023
Volunteer
Bead Cafe
08.2022 - 08.2022
Volunteer
Trinidad And Tobago Coast Guard, Senior Rates Mess
07.2019 - 12.2020
Diploma - Event Management
T&T Business Etiquette & Protocol Specialists Ltd.
High School Diploma -
Providence Girls' Catholic High School
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