Kazuri Young
Arima,
Summary
Results-driven Branch Manager with a track record of improving customer satisfaction and increasing revenue. Expertise in overseeing daily operations, conducting audits, and advising customers on investment opportunities. Skilled in inventory management and maintaining accurate records. Strong interpersonal communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Papo’s Garden Shop
Sangre Grande
10.2024 - Current
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Identified opportunities for process improvement initiatives within the branch.
- Designed sales and service strategies to improve revenue and retention.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Monitored stock levels to ensure availability of products.
- Coordinated with vendors to ensure timely delivery of goods.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Ensured proper storage conditions for all items in the warehouse.
- Coordinated inventory, stocking and ordering.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Inspected incoming materials for damage.
Sales Supervisor
American Home Shield
IQor San Juan, Barataria
02.2021 - 10.2024
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Attending and co-hosting board meetings with company clients.
- Effectively coached a team of approximately 20 members to reach weekly and monthly sales goals.
- Utilizing Microsoft Word and Excel, formulating trackers, importing and exporting data, converting PDF files.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Delegated work to staff, setting priorities and goals.
Recruiting Specialist
American Home Shield
IQor San Juan, Barataria
01.2021 - 08.2024
- Hired over 30 employees and initiated new hire paperwork process.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
- Maintained accurate records of all recruitment activities in Applicant Tracking System.
- Developed and executed recruiting plans for various departments.
- Screened resumes and applications to identify suitable candidates for open positions.
Quality Analyst
American Home Shield
IQor Waller Field
12.2020 - 01.2021
- Assisted training for both sales and claims processing and order fulfillment with a class of 5-10 representatives per class.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistent problems or production deficiencies.
- Created and revised procedures, checklists and job aids to reduce errors.
Senior Agent
American Home Shield
IQor San Juan, Barataria
09.2020 - 12.2020
- Performed as Team Lead, involved in claims processing and order fulfilment.
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
- Expanded clientele base through targeted networking events and referral programs, contributing to the overall growth of the agency''s business portfolio.
Cashier
Massy Store Supermarket
Eastern Main Road, Arima
09.2019 - 09.2020
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift amounted in the sum of over $20'000.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Agent
Amazon
IQor San Juan, Barataria
04.2019 - 09.2019
- Assisted training and handling inbound and outbound calls, ranked top 10 on the site rankings for 4 months.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Geriatric Nurse
YTEPP
Sangre Grande
01.2018 - 04.2019
- Assisted with the changing of bed padding, bathing and feeding.
- Ensured compliance with safety regulations while providing direct patient care.
- Utilized appropriate equipment such as wheelchairs, walkers or lifts to ensure safe transfers for elderly individuals who need assistance moving around.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Educated families on patient care plans, medications and treatments.
- Coordinated communication between family members, caregivers and other healthcare providers involved in patient's care plan.
Education
Pursuing Degree - Human Resources Management
University Of The West Indies
St. Augustine English, Biology, Human Social Biology, Principles Of Business, Social Studies, Mathematics -
Sangre Grande Educational Institute
Sangre Grande, SGE06.2017
Skills
- Interpersonal Communication
- Strong Organizational & Time Management
- Hands on &Fast Learner
- Expert Customer Service Experience
- Detail-Oriented
- Sales strategy development
- Adaptable
- Team Player
- Efficient
References
- Mr. Aamir Roberts, Operations Manager,
- 868-346-1998,
- aamirroberts@yahoo.com
- Mr. Shamir Pasea, Operations Supervisor,
- 868-302-6517,
- shamirpasea73@gmail.com
Timeline
Branch Operations Manager
Papo’s Garden Shop
10.2024 - Current
Sales Supervisor
American Home Shield
02.2021 - 10.2024
Recruiting Specialist
American Home Shield
01.2021 - 08.2024
Quality Analyst
American Home Shield
12.2020 - 01.2021
Senior Agent
American Home Shield
09.2020 - 12.2020
Cashier
Massy Store Supermarket
09.2019 - 09.2020
Agent
Amazon
04.2019 - 09.2019
Geriatric Nurse
YTEPP
01.2018 - 04.2019
Pursuing Degree - Human Resources Management
University Of The West Indies
English, Biology, Human Social Biology, Principles Of Business, Social Studies, Mathematics -
Sangre Grande Educational Institute