Kedar George

Assessed client documents to support new and existing merchant service customers.

Addressed hardware and software issues in point of sale systems.

Handled all queries concerning POS systems and merchant services.

Worked on multiple time sensitive projects that prevented the bank from being fined.

Assisted in projects which resolved issues across various islands with P.O.S systems

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured systems according to prescribed software and hardware frameworks.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Linked computers to network and peripheral equipment.
• Recommended new and replacement hardware and software purchases.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for individuals
• Refurbished PC systems and peripherals such as monitors.

• As security officers we were tasked with securing the premises and personnel by staying on patrol, performing building inspections, guarding entry points, verifying visitors ,accurately make records, and control crowds and rendering assistance where necessary.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.