Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

KEIRON WILLIAMS

ST. Augustine

Summary

Skilled Information Technology Support Specialist with a background in providing friendly technical support and IT solutions. Experienced in troubleshooting, system management, and network configuration. Strengths include problem-solving skills, a strong client service orientation, and adeptness at learning new technologies. In previous roles, I have made significant contributions to improving system efficiencies and user satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Representative, Warehouse/Customs Bond Attendant, Network Technician, I.T Support

TROPICAL EXPRESS COURIERS
Arouca
05.2023 - Current
  • Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for network and server issues.
  • Camera Installations
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Scaffolder

Point Lisas Industrial Estate
Point Lisas
12.2021 - 09.2022
  • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
  • Carried materials and equipment weighing up to 25 pounds onto job sites in various climates and weather conditions.
  • Worked around live machinery and ongoing operations to complete scaffolding projects on time.
  • Organized, planned, and executed projects successfully within the company's budget requirements

I.T Technician

E.N. Ettienne Jr Attorneys at Law
Port of Spain
07.2013 - 12.2021
  • Company Overview: Port of Spain
  • Performed maintenance tasks on PCs, Printers, networks, and mobile devices.
  • Set up PCs, projectors, and microphones in video conferencing rooms.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Procurement of equipment
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Maintained inventory records of IT equipment and supplies.

I.T Specialist

XCKX Technologies
Curepe
08.2013 - 05.2021
  • Company Overview: Curepe
  • Installed and configured new devices and system components.
  • Plan layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to place equipment correctly.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Cell Phone Repairs, P.C. and Laptop Repairs
  • Software Installation
  • Customer Support Via Remote access and 24/7 in-person support
  • Curepe
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Configured firewalls to protect against unauthorized access or malicious attacks.
  • Set up local area networks and wide area networks.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Managed virtual machines used for testing purposes or hosting services and applications.
  • Provided technical support for users experiencing hardware or software issues.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.

Contracted Networking Technician

TSTT/ NATIONAL FLOUR MILLS/ FLOW/ DIGICEL
09.2010 - 08.2019
  • Installed and configured various networking services such as DHCP, DNS, VPNs, RADIUS authentication servers.
  • Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for network and server issues.
  • Camera Installations
  • Cell tower rigging, cable installation, and maintenance.
  • Implemented security measures to protect against unauthorized access to the network infrastructure.

Machine Operator, Maintenance

Thermoplas
Trincity
10.2011 - 09.2013
  • Company Overview: Trincity Industrial Estate
  • Operated machining equipment safely with a team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Kept detailed production records and identified hold-ups.
  • Maintained equipment performance by lubricating and cleaning components.
  • Manually set up Machinery, Extruders, Converters, and Flexographic Printers.
  • Trincity Industrial Estate

Education

Computer And Information Sciences - Computer Technician Level 1 (Grade A), Computer Maintenance, Computer TroubleShooting, Computer Upgrades, Computer Assembly, Computer Design, Software Application, Networking & Network Security

S.B.C.S
Champs Fleurs Campus
10-2013

Certification - Computer Science, Database Management SQL NOSQL, Software Application Development C++, JAVA, Web Application Development: HTML & CSS, Software Application Security

SBCS
Champ Fluer Campus

Commercial Diving - Scuba Open Water Certification, Scuba Advanced Open Water (PADI)

Underwater Works INC. Ltd
Chaguaramas

Scaffolding & Rigging - Certified Competent Scaffold Erector, Certified Professional Scaffolder Level 1, OSHA Certification

Superior Rigging & Testing Limited
San Fernando

Spanish/ French - Spanish Proficiency level 2 (Limited)

Bordercom International
St.Augustine

Computer Science -

Zenith Educational Institute
Tunapuna

High School Diploma - N.C.E Tailoring, English, Mathematics, Principle Of Business, Social Studies

Barataria Senior Comprehensive School
Barataria

Skills

  • Electronic troubleshooting
  • Hardware expertise
  • Imaging software proficiency
  • Network administration
  • Help desk support
  • Customer support
  • Point of sale diagnostics
  • High-paced cash handling
  • Hardware and software diagnostics
  • Website development
  • Computer maintenance and repairs
  • Printer diagnostics and maintenance
  • Software knowledge (Acoda, Peachtree, Microsoft suite, Word, Excel, etc)
  • Technical support
  • Customer service
  • User training
  • Tracking complaints
  • [Software] CRM system proficiency
  • Inventory management
  • Client relations
  • Web design
  • HTML/CSS

References

Can be provided on request

Personal Information

Date of Birth: 03/20/88

Timeline

Customer Service Representative, Warehouse/Customs Bond Attendant, Network Technician, I.T Support

TROPICAL EXPRESS COURIERS
05.2023 - Current

Scaffolder

Point Lisas Industrial Estate
12.2021 - 09.2022

I.T Specialist

XCKX Technologies
08.2013 - 05.2021

I.T Technician

E.N. Ettienne Jr Attorneys at Law
07.2013 - 12.2021

Machine Operator, Maintenance

Thermoplas
10.2011 - 09.2013

Contracted Networking Technician

TSTT/ NATIONAL FLOUR MILLS/ FLOW/ DIGICEL
09.2010 - 08.2019

Computer And Information Sciences - Computer Technician Level 1 (Grade A), Computer Maintenance, Computer TroubleShooting, Computer Upgrades, Computer Assembly, Computer Design, Software Application, Networking & Network Security

S.B.C.S

Certification - Computer Science, Database Management SQL NOSQL, Software Application Development C++, JAVA, Web Application Development: HTML & CSS, Software Application Security

SBCS

Commercial Diving - Scuba Open Water Certification, Scuba Advanced Open Water (PADI)

Underwater Works INC. Ltd

Scaffolding & Rigging - Certified Competent Scaffold Erector, Certified Professional Scaffolder Level 1, OSHA Certification

Superior Rigging & Testing Limited

Spanish/ French - Spanish Proficiency level 2 (Limited)

Bordercom International

Computer Science -

Zenith Educational Institute

High School Diploma - N.C.E Tailoring, English, Mathematics, Principle Of Business, Social Studies

Barataria Senior Comprehensive School

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