Keisha Frederick
Europa LTD
Princes Town
26
years of professional experience
Results-driven Room Attendant with extensive experience at JW Marriot Hotel, recognized for enhancing guest satisfaction through meticulous attention to detail and exceptional customer service. Proven ability to train employees and maintain high cleanliness standards, ensuring a safe environment by adhering to injury prevention protocols.
Experienced with maintaining cleanliness and guest satisfaction in fast-paced environments. Utilizes attention to detail and efficient cleaning techniques to create welcoming atmosphere. Knowledge of hospitality protocols ensures consistent and high-quality service.
Work History
Room Attendant
6 Months- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper/Room Attendant
16 Years 4 Months- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Make towels creation for the guest
Room Attendant
3 Months- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Maintained inventory of items that were placed in each guest room.
Room Attendant
4 Years 3 Months- Cleaned guest rooms, bathrooms, and corridors to support Marriott cleanliness standards.
- Changed linens, made beds, and replenished amenities using organized housekeeping cart procedures.
- Sanitized high-touch surfaces and bathroom fixtures to support guest safety and comfort.
- Reported maintenance issues, missing items, and room discrepancies to housekeeping leadership promptly.
- Restocked supplies and towels to support consistent room readiness across assigned floors.
- Vacuumed carpets, dusted furniture, and polished surfaces to maintain presentation standards.
- Followed safety, sanitation, and privacy protocols while servicing occupied and vacant rooms.
- Assisted team members with rush room turns and special guest requests to support daily operations.
- Used chemicals according to safety procedures to reduce risk of burns and injuries.
- Met time management goals by following schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining high cleanliness standards in assigned rooms.
- Vacuumed carpets, mopped floors, and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by following proper procedures for handling chemicals and equipment during cleaning tasks.
Custodian
5 Years 3 Months- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
Education
Skills
Dependable and Responsible
Injury and Accident Prevention
Positive Team Player
Employee Training
Attention to Detail
Customer Service
Equipment Inspection
Timeline
Room Attendant
SUPERIOR HOTELS TRINIDAD AND TOBAGO
08.2022 - CurrentRead More
Custodian
Europa LTD
08.2021 - CurrentRead More
Room Attendant
JW Marriot Hotel And Conference Center Nashville
06.2018 - 12.2018Read More
Room Attendant
Paria Suite And Conference Center
09.2017 - 12.2017Read More
Housekeeper/Room Attendant
/Royal Caribbean Cruiseline
02.2001 - 06.2017Read More
Open Bible High School
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Princes Town Senior Secondary
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Princes Town Junior Secondary
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