KEISHA JADOOBIRSINGH MACK

• Resolve customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
• Respond promptly to customer inquiries via telephone or email regarding account issues or banking products and services offered by the bank.
• Analyzed customer feedback surveys to identify areas for improvement in product offerings or customer service processes.
• Developed relationships with customers through regular follow-up calls or emails providing updates on their accounts.
• Recognized potential fraudulent activity in order to protect both the bank's assets and its customers’ interests.
• Maintained financial accounts by processing customer adjustments.

• Resolved problems or discrepancies concerning customers' accounts.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Identified transaction errors when debits and credits did not balance.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Conducted research into consumer trends related to banking products and services in order to better inform marketing strategies.

Highlights: Achieved 23% reduction in Delinquent portfolio within 4 consecutive quarters 2020-2022. With an increase in 1-30- day bucket from 57% of portfolio to 66% by 6-month mark Multi Product Negotiations ( Credit cards, lines of credit, Mortgages, Secured and Unsecured Loans)

• Documented collection efforts thoroughly using established policies and procedures.
• Analyzed current processes and procedures regularly in order to identify areas of improvement.
• Generated reports detailing progress made towards collection goals each month.
• Customer management
• Product sensitization and information
• Providing individualized debt management coaching

• Financial analysis and statistics compiled and reported to American Airlines HDQ in DFW on a monthly basis (GL open items, bank open items, payments, debits and credits)
• Posting of incoming payments and reconciliation of bank and company accounts
• Preparation of weekly cash flow projections for the Caribbean
• Communicate with regional AA offices and banks regarding unmatched deposits/charges.
• Preparation of monthly bank statements for 8 bank accounts for countries across the Caribbean.
• Request of funds from Headquarters and conduct internal transfers between bank accounts.
• Effectively communicate with regional offices for retrieval of funds owed to AA by employees for Travel.

• Code and enter at least 50 invoices each day into the in-house accounting software SAP
• Research and resolve accounts payable discrepancies
• Monitor payments due from vendors and consistently follow up and follow through effectively to resolve all queries (payment or otherwise) within the shortest timeframe.
• Verify vendor accounts by reconciling monthly statements and related transactions
• Pay employees by receiving and verifying expense reports and request for advances
• Reconcile processed work by verifying entries and comparing system reports to balance

• Issuance of Debit memos for various Travel agencies
• Conduct refunds of tickets for the Caribbean and Central American Countries with respect to Travel Agencies and Company Sales
• Create reports for Risk Management and aiding in the collection of monies owed

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Relayed information on availability, pricing and discounts to customers.
• Sold American Airlines services to prospective customers by answering incoming calls.
• Assist customers in reaching satisfactory solutions to their travel related needs.
• Customer Service skills -extensive training in customer relations and satisfaction.
• Serving local, regional and international customers of American Airlines ( 11 Regional and International Countries)

• Built and strengthened positive relationships with students, parents and teaching staff.
• Differentiated instruction according to student skill level.
• Helped students build learning and study skills to achieve educational goals.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.