Keisha S. Codrington
Port-of-Spain
Summary
Control Room Specialist with strong background in monitoring and managing systems. Known for quick decision-making, reliable performance, and adaptability to changing scenarios. Expert in troubleshooting, system analysis, and ensuring operational safety. Collaborative team player focused on results, enhancing team dynamics, and meeting operational goals.
Overview
13
13
years of professional experience
Work History
Control Room Operator
Eastern Credit Union Co-operative Ltd
09.2024 - Current
- Operate and monitor all systems within the Control Room in an efficient manner ensuring all work is undertaken in compliance with the operating procedures and codes of practice.
- Provide receptionist duties at the Administrative office.
- Record all events and actions taken in a clear, legible and accurate format.
- Provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
- Report all instances of equipment and system failure to Security Supervisor.
- Ensure smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Streamlined data logging processes, ensuring accurate and timely documentation of control room activities.
ICT Support Officer
Ministry of Social Development and Family Services
03.2023 - 09.2023
- Created, submitted, updated and closed tickets using the service desk Spiceworks system.
- Monitor service delivery through the management of tickets.
- Received and transferred incoming and outgoing calls and provided first level information on the services provided by the ICT Division.
- Assist with basic troubleshooting issues with printers and other equipment, assist computer and network users at every level with any ICT related problems.
- Created, edited account access, resetted and unlock passwords for SSCMS accounts.
- Created user accounts adhering to ICT policies and procedures, resetted and unlocked user accounts and passwords for accounts on Active directory.
- Created user mailboxes for staff.
- Managed the bookings and setting up of meetings daily for the ICT conference room.
- Assisted with setting up virtual meetings as requested.
- Created new or replacement ID badges for staff members.
- Took pictures of staff and assigned new staff ID numbers.
- Printed and distributed Ministry ID badges for staff.
- Provide excellent support service to employees and manage their problems to resolution.
- Implement procedures and guidelines to improve the quality of the IT department processes.
Administrative Support Assistant
National Carnival Commission Security Committee
01.2023 - 03.2023
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Prepare and distribute meeting agenda, minutes, final reports, and supplies for the Committee and its members.
- Establish workflow processes and implement modifications to improve administrative operations.
- Assist in the development of Security Zone Plan and the Operations Plan for carnival events across Trinidad and Tobago.
Control Room Operator
National Carnival Commission
06.2017 - 03.2023
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Assisted the TTPS and TTFS with investigations that occurred during major events.
- Used two way radio communication to communicated with Security Officers and Manager.
- Reported incidents to the Security Manager.
- Recorded, stored and saved pictures and footage using external hard disks and folder system.
- Managed crises calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Trained new personnel on Control Room policies and procedures and the operation of the CCTV software SenStar.
- Performed Administrative duties for the Control Room such as report writing, creation of forms and documents.
- Assisted Security Manager with management level documents such as the Security Zone Plans and Operations Plans for Major events.
- Created and presented to the board of directors with the Control Room team, the Security Operations plan for Carnival events.
- Created database and online employment form for the seasonal hiring of Compliance officers within the Security Department.
Administrative Assistant
Standby Power Limited
09.2015 - 05.2017
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist
Guardian Group
11.2012 - 01.2014
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
UTT John Donaldson Campus
05.2012 - 10.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Science - Information Systems Management
UWI Roytec
Port Of Spain09-2027
Associate of Science - Information Systems Management
UWI Roytec
Port Of Spain, Trinidad And Tobago11-2019
Skills
- Security Surveillance and Operations
- Radio communications
- Office administration
- Computer skills
Timeline
Control Room Operator
Eastern Credit Union Co-operative Ltd
09.2024 - Current
ICT Support Officer
Ministry of Social Development and Family Services
03.2023 - 09.2023
Administrative Support Assistant
National Carnival Commission Security Committee
01.2023 - 03.2023
Control Room Operator
National Carnival Commission
06.2017 - 03.2023
Administrative Assistant
Standby Power Limited
09.2015 - 05.2017
Receptionist
Guardian Group
11.2012 - 01.2014
Receptionist
UTT John Donaldson Campus
05.2012 - 10.2012
Bachelor of Science - Information Systems Management
UWI Roytec
Associate of Science - Information Systems Management
UWI Roytec
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