Kelly Clarke
Argyle
Summary
Dynamic and results-driven professional with a proven track record at Royal Bank of Canada, excelling in customer service and cash handling. Enhanced customer satisfaction through strategic relationship building and effective problem resolution. Skilled in analyzing data to anticipate needs, fostering loyalty, and driving business growth.
Qualified with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cash Cage Associate
Royal Bank of Canada, RBC
12.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Withdrawals and Deposits
- Preparing Drafts • Credit Cards Payments • Processing cheques
- Balancing accounts
- Vault locking
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Account Service Representative
Royal Bank of Canada, RBC
01.2014 - 07.2019
- Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Education
High School Diploma -
Signal Secondary Comprehensive School
Signal Hill, Trinidad And Tobago09-2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Customer interaction
- Workplace safety
- Customer engagement
Certification
Introduction to Chinese
Project Management Fundamentals
Peachtree Accounting
References
Naisha Wilson-Gift
Team Lead- Cash Cage
RBC Royal Bank Trinidad and Tobago ltd
Tel#: 612-5374 or 315-0232
Lesa Cruickshank- Simon
Branch Manager
RBC Royal Bank Trinidad and Tobago ltd
Tel#: 612-5374 or 768-7782
Timeline
Cash Cage Associate
Royal Bank of Canada, RBC
12.2020 - Current
Account Service Representative
Royal Bank of Canada, RBC
01.2014 - 07.2019
High School Diploma -
Signal Secondary Comprehensive School
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