Kellyann Charles
Maraval
Summary
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Hotel Normandie
10.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Entertainment Staff Member
Royal Caribbean International
06.2022 - 02.2024
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
- Managed inventory of props, costumes, and equipment, ensuring proper maintenance and availability for each event.
- Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
- Boosted overall entertainment value by consistently introducing fresh concepts into the event lineup.
Waitress
Royal International Caribbean
01.2018 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Agent
BMobile
01.2015 - 01.2018
- Explained features and advantages of Type products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Rep
Pennywise Cosmetics
01.2013 - 01.2015
- Handles incoming calls or inquiries for prospective customers
- Assist customers effectively by solving customer disputes
- Discusses product offered and ensure customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Woodford Cafe
01.2010 - 01.2013
- Providing Excellent wait service to ensure satisfaction
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Delta Soft - Computer Literacy
Delta Soft
St James Port Of Spain 01.2018
Mucurapo Junior Secondary School - English, Mathematics, Social Studies, POB, Science
Mucurapo Junior Secondary School
01.2015
Mucurapo Senior Comprehensive School - English, POB, Social Studies
Mucurapo Senior Comprehensive School
01.2013
Skills
- Team building
- Decision making
- Problem Solving
- Customer service
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Bookkeeping
- Computer skills
- Phone and email etiquette
- Relationship building
- Data confidentiality
Hobbies and Interests
- Meeting new people.
- Dancing
- Participating in social activities.
Certification
Computer Literacy.
Office Administration.
Timeline
Front Desk Agent
The Hotel Normandie
10.2024 - Current
Entertainment Staff Member
Royal Caribbean International
06.2022 - 02.2024
Waitress
Royal International Caribbean
01.2018 - 01.2022
Sales Agent
BMobile
01.2015 - 01.2018
Customer Service Rep
Pennywise Cosmetics
01.2013 - 01.2015
Waitress
Woodford Cafe
01.2010 - 01.2013
Mucurapo Junior Secondary School - English, Mathematics, Social Studies, POB, Science
Mucurapo Junior Secondary School
Mucurapo Senior Comprehensive School - English, POB, Social Studies
Mucurapo Senior Comprehensive School
Delta Soft - Computer Literacy
Delta Soft
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